Front Desk Agent - PM Per Diem

Job Description

Job Description

Description:

Front Desk Agent Per Diem – Hilton Garden Inn Downtown Worcester

Join our dynamic team at the Hilton Garden Inn in downtown Worcester as a Front Desk Agent. We are seeking friendly, professional, and customer-focused individuals to provide exceptional service to our guests. This per diem position is to fill a 3pm - 11pm shift and is an opportunity to be part of a renowned hospitality brand committed to delivering memorable guest experiences.

Key Responsibilities:

- Greet and welcome guests upon arrival, ensuring a warm and professional first impression

- Check guests in and out efficiently using the hotel management system

- Handle guest inquiries, requests, and complaints with professionalism and courtesy

- Manage reservations, cancellations, and modifications accurately

- Provide information about hotel amenities, local attractions, and services

- Maintain the cleanliness and organization of the front desk area

- Assist with administrative tasks such as phone coverage and data entry

- Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction

- Follow all hotel policies and procedures to ensure safety and security

Skills and Qualifications:

- Previous experience in hospitality or customer service preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Ability to work independently and as part of a team

- Flexibility to work a 3pm – 11pm shift on a per diem basis

- Proficiency in computer systems and reservation software is a plus

- Professional appearance and positive attitude

- Ability to handle stressful situations with tact and professionalism

At Hilton Garden Inn, we foster a welcoming and inclusive environment that values growth and development. Join us and be part of a team dedicated to creating memorable experiences for our guests while advancing your career in hospitality.

- ability to understand and work with property management system

- provide exceptional customer service

- provide service recovery when needed

- exhibit professionalism

- be punctual