Lead ServiceNow Developer

Software Architect

Lead analysis and complex architectural design across platforms toward the development of end-to-end solutions; translate architectural guidance into detailed technical design.

Lead committees or projects to help define organization-wide standards, processes, and guidelines.

Work collaboratively with other development staff, including contract and offshore Software Engineers, and business product owners in an agile environment.

Code, test, identify, implement, and document solutions to business challenges utilizing web and cloud technologies.

Support technology stack refresh on systems (end-to-end) when required.

Perform design and analysis for deliverables. Lead large team design sessions.

Serve as a subject matter expert for a wide range of areas, applications, and technologies.

Recommend solutions which take into consideration costs, business needs, and system impacts.

Utilize third-party software development frameworks, open-source libraries, and APIs to rapidly develop basic application solutions.

Lead web development staff, including contract and offshore developers.

Learn and keep pace with the latest advances in the field and rapidly grasp new technologies to support the environment and contribute to project deliverables.

Prepare presentations and lead development meetings.

Qualifications:

Bachelor’s degree in computer science or related degree, or equivalent education/experience.

Five years of relevant experience including three years supporting enterprise-level platform installations.

Three years of experience with agile development and planning methodologies.

Three years of experience in performance monitoring, alerting, and troubleshooting in an enterprise.

Three years of experience in automated code testing.

Thorough understanding of Service Now IRM capabilities, including integrations with other Service Now modules as well as standard external integrations.

Thorough understanding of Service Now foundational capabilities (e.g., ITSM, CMDB, etc.) and frameworks (e.g., ATF testing).

Advanced understanding of software development and research tools.

Attention to detail and results oriented, with a strong customer focus.

Ability to work as part of a team and independently.

Analytical and problem-solving skills.

Technical communication skills and the ability to present information to all levels of the organization.

Problem-solving and technical communication skills.

Ability to prioritize workload to meet tight deadlines.

Ability to give and receive feedback as part of a cohesive agile team.

Flexibility and adaptability to change, and continuous learning mindset.

Customer focused.