Customer Relations Specialist

Customer Relations Specialist

Finding a job that fits your lifestyle isnt always easy. Thats where Kelly comes in. Were seeking a Customer Relations Specialist to work at a leading organization in Fargo, ND. Sound good? Take a closer look below. Were here to help you find something great that works for youso you wont miss a moment of what really matters in your life.

Salary/Pay Rate/Compensation: $22.00 $24.00 per hour

Shift: MondayFriday, 8 am 5 pm

Why you should apply to be Customer Relations Specialist:

• Competitive pay with a stable, MondayFriday scheduleno weekends required.
• Supportive, collaborative, and family-oriented team environment.
• Opportunity to work for a growing organization that values employee contributions.
• Comprehensive benefits package including medical, dental, vision insurance, 401(k) with company match, paid time off, Employee Assistance Program (EAP), and more.

Whats a typical day as Customer Relations Specialist? Youll be:

• Serving as the primary point of contact for customers, assisting with inquiries, resolving issues, and managing orders from initial contact through fulfillment.
• Proactively engaging with customers via inbound and outbound calls, maintaining accurate records in the CRM, and providing updates on order status and warranty claims.
• Supporting sales representatives and distribution partners, preparing quotations, processing orders, and generating reports for sales and distribution activities.
• Collaborating with internal teamsincluding sales, accounting, operations, and productionto ensure a seamless and satisfactory customer experience.
• Managing communications across phone, email, and other channels, ensuring prompt and professional responses.
• Developing in-depth product knowledge to provide tailored solutions and recommendations to customers.

This job might be an outstanding fit if you:

• Have a minimum of 3 years of experience in customer service, account management, or inside sales (experience in construction, industrial, or manufacturing industries is a plus).
• Possess strong verbal and written communication skills, organizational and multitasking abilities, and a team-oriented approach.
• Are proficient with Microsoft Office and comfortable learning new CRM systems and technologies.
• Demonstrate strong attention to detail, problem-solving skills, and a commitment to delivering outstanding customer service.
• Thrive in a fast-paced, collaborative environment and enjoy building positive relationships with customers and colleagues.

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be Customer Relations Specialist today!