Program Coordinator

POSO Coordinator II - Thomas Harriot College of Arts and Sciences Please see Special Instructions for more details. East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online. Applicants must be currently authorized to work in the United States on a full-time basis All degrees must be received from appropriately accredited institutions. Contingent upon availability of funds. Position Information Job Title Job Title POSO Coordinator II - Thomas Harriot College of Arts and Sciences Advertising Department DEPARTMENT FOR PEOPLE OPERATIONS, SUCCESS, AND OPPORTUNITY Division Division Administration & Finance Classification Title Classification Title Specialist Working Title Working Title POSO Coordinator II - Thomas Harriot College of Arts and Sciences Number of Vacancies Number of Vacancies 1 Full Time Equivalent (FTE) Full Time Equivalent (FTE) 1.00 Full Time or Part Time Full Time or Part Time Full Time Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications. Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications. $62,115 - $72,000 Position Location (City) Position Location (City) Position Type Position Type Non-Faculty Job Category Job Category Non-Faculty Professional Be a Pirate! East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output. Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn. ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits. The Department for People Operations, Success, and Opportunity ( POSO ) supports the University’s mission through strong partnerships, excellent service, and people-centered programs. Central to ECU’s strategic priority for workforce success, POSO provides leadership to the university’s innovative and dynamic efforts to recruit, retain, develop, and support a thriving workforce and foster an equal opportunity learning and working environment. We seek to be recognized as a strategic partner and innovator – aligning services with university priorities, enabling community success, and contributing to long-term institutional goals. Compliance and personnel matters administered by this unit are governed by federal and state laws, regulations, statutes, and policies including but not limited to Title VII of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; the Equal Pay Act of 1963, as amended; the Age Discrimination in Employment Act of 1967, as amended; the Rehabilitation Act of 1973, as amended; the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended ( VEVRAA ); the Americans with Disabilities Act of 1990, as amended; the N.C. General Statutes 126-16, as amended; the UNC Policy Manual; and The Code of the University of North Carolina. Primary Purpose of Position POSO Coordinator II positions report to a POSO Business Partner and are part of a team of deployed professionals who are centrally employed by POSO while serving as embedded consultative partners to designated academic and/or administrative units. POSO Partnerships utilizes a shared services model for service delivery. Although this position is anticipated to support specific academic or administrative areas within ECU , position may be assigned to support different academic and/or administrative areas across the university based on organizational needs. The POSO Coordinator II provides frontline POSO support to managers and employees within an assigned unit, ensuring the timely, accurate, and consistent execution of people-related processes. Reporting to the POSO Business Partner, this role serves as the primary point of contact for recruitment, hiring, and employment transactions, and supports the effective implementation of POSO policies, procedures, and service standards. In collaboration with POSO Business Partners and POSO teams, the Coordinator II ensures consistent service delivery, compliance with institutional guidelines, and facilitates a positive customer and employee experience. This position also contributes to workforce planning, onboarding, offboarding, and performance management tracking, as well as policy communication and process improvement initiatives. The POSO Coordinator II focuses on operational excellence, customer service, and process adherence. Consistent with POSO’s values, this role is critical to delivering a reliable, high-quality customer experience. The POSO Coordinator II applies, communicates and promotes human resources procedural best practices that support the units in achieving their university and unit goals and objectives. The work involves developing and maintaining productive and collaborative work relationships with POSO teams and external units serviced by listening, understanding and responding to apparent and underlying needs, resolving problems, and continually seeking to provide the highest quality service. The POSO Coordinator II makes decisions within policy guidelines; communicates policies, procedures and guidelines; and evaluates patterns and recommends options to improve the customer experience. Employees are expected to maintain confidentiality of all information. Key Responsibilities Include: Provide frontline POSO customer-focused services, resolving issues, ensuring compliance, and escalating complex matters appropriately (30%) Serve as the primary POSO advisor and administer compliant, full-cycle recruitment and employment processes (40%) Partner with managers and support performance processes, and the employee experience (15%) Serve as functional backup and escalation resource to Coordinator I, collaborate with POSO experts to resolve issues, and contribute to training and continuous improvement efforts (15%) Minimum Education, Knowledge, Skills, and Experience Bachelor’s degree and two years of progressively responsible human resources management experience; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Preferred Education, Knowledge, Skills, and Experience Excellent communication, interpersonal skills, and ethics Experience in problem-solving and thorough knowledge of HR procedures and policies Experience using HR systems (including but not limited to Banner, PeopleAdmin, Salesforce, etc.) and ability to learn new technical systems, when necessary Experience in higher education or similarly complex, regulated organizations Knowledge of recruitment, hiring, and employment lifecycle processes Detail-oriented with excellent organizational skills, time management skills, and problem-solving skills Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement. Job Open Date Job Open Date 08/18/2026 Open Until Filled No Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date. East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at View phone number on click.appcast.io (Voice/ TTY ) or ADA -View email address on click.appcast.io . Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Department for People Operations, Success, and Opportunity If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at View phone number on click.appcast.io or toll free at View phone number on click.appcast.io or send an email to View email address on click.appcast.io. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST . Supplemental Questions Required fields are indicated with an asterisk (*). * Will you now or in the future require visa sponsorship for employment? Yes No * Please indicate where you learned about this job vacancy. LinkedIn Chronicle of Higher Education CareerBuilder Greenville Daily Reflector Raleigh News & Observer HigherEdJobs.com InsideHigherEd.com Monster.com Indeed ECU Website Other #J-18808-Ljbffr