Truckload Account Manager

Job Description

Job Description

About eShipping

eShipping is a logistics and transportation management company headquartered in Kansas City, MO. We strive to provide best-in-class service to our customers through comprehensive logistics solutions that span domestic and international transportation management, warehousing, distribution, technology, business intelligence and financial services. At our core, we are a people-development company and operate under a service-oriented mission and set of core values that inspire every business decision and every daily interaction. If you're interested in joining this special team or learning more about our growing company visit

Position Summary

The Truckload Account Manager fosters strong customer and carrier relationships and manages a variety of clients within the logistics and supply chain industry. This individual manages client engagement, monitors day-to-day activities, and cultivates business relationships to encourage growth within existing accounts.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Manage the needs of full truckload clients within the logistics and supply chain industry

• Maintain strong relationships within the client organizations at the decision maker and end-user levels, present a consistent company image to those clients, and build and maintain high levels of client satisfaction

• Develop SOPs, KPIs, and other measurements while onboarding new customers, and ensure these metrics are met and regularly reported for existing customers.

• Manage the contract renewal process

• Support day-to-day operations

• Conduct annual account reviews

• Promote account penetration by pursuing sales growth opportunities with current customers within other departments

• Nurture prospect relationships over extended sales cycles

• Manage the negotiation and closing processes for each unique contract

• Other administrative duties as assigned

Specific Department Responsibilities

• Maintain current understanding of applicable requirements and laws

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently with minimal leadership oversight

• Excellent customer service, time management, and teambuilding skills

• Ability to work effectively in a fast-paced environment

• Excellent problem solving and critical thinking skills

• Ability to negotiate and close sales

• Excellent oral and written communication skills

• Able to utilize sound, independent judgment and make responsible decisions and recommendations.

• Excellent follow-through and detail orientation

• Able to effectively utilize computer programs including Word and Excel and TMS system

• Ability to work with a variety of people and personality styles

• Able to work within a fast-paced team environment, performing primarily sedentary work requiring sitting at a computer terminal for long periods of time; maintaining standard office hours and working

• Work after hours as necessary to meet customer needs

Minimum Education and Experience

• High school diploma or equivalent

• Minimum 2+ years of experience within the transportation logistics industry

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.

• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.

• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.

eShipping LLC is an equal opportunity employer.