Case Manager

Title: Case Manager -Multiple openings

Location : Greater Eastside locations, WA

Work Schedule : Full Time, 40 hours a week, Shifts range Monday – Friday 8:30am – 5pm or 10:30am-7:00pm. The initial 2-week training is in-person at a Hopelink worksite. After training, hybrid with in-person and some remote schedule options available.

Case Managers are assigned to support one or more Hopelink sites based on client and organizational needs.

To apply: Go to

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities.We are the largest nonprofit in North and East King County.

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.

Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

To learn more, go to

The career opportunity:

Hopelink provides vital resources to people experiencing financial and housing instability in our community. The Case Manager provides assessment, advocacy, referrals, and other support services to low-income families in shelter, transitional, non-time limited housing programs as well as community-based settings. The primary goal is to help families, through their own resilience, to make positive life changes and substantial progress towards self-sufficiency, with a focus on increasing income & obtaining and maintaining permanent housing.

The ideal candidate will be flexible, compassionate, excited to learn, and is a team player who works well in a collaborative team environment alongside community partners. A combination of on-site and remote options is available for this role after training period is complete and job proficiency is demonstrated. Case Managers are assigned to support one or more Hopelink sites based on client and organizational needs.

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Experience working with diverse communities, preferably low-income, older adults, people with disabilities, immigrants, refugees, youth, and/or veterans.
• Two years’ experience in social services or a community-based organization; in housing case management preferred.
• Knowledge of subsidized housing resources and housing system to address family homelessness preferred.
• Computer skills required (Word, Excel, Internet). Office 365 and Teams, zoom, SharePoint, databases.
• Introductory knowledge of human services client assessment methods, principles, and techniques.
• Able to work independently and on a team.
• Excellent communication skills (verbal and written).
• Reliable personal transportation, a valid driver’s license and proof of auto liability insurance preferred.
• Ability to travel to various Hopelink worksites or offsite locations within a timely manner during the workday. Flexibility to travel throughout the greater Eastside region to support client needs is key.
• Bi-lingual candidates are encouraged to apply.

Examples of what you will be doing:

• • Manage a moderate size case load of around 15-20 families.
  • Interview and determine the needs of families and individuals in various life domains.
  • Develop case management case plans in collaboration with families and individuals.
  • Case Managers are assigned to support one or more Hopelink sites based on client and organizational needs.
  • Assist families and individuals with identification and achievement of goals including addressing barriers to success.
  • Make appropriate referrals and coordinates services with community agencies based on clients' needs and interests.
  • Ensure service interactions at all levels are done through a trauma informed perspective, paid training for cutting edge Trauma informed approach training.
  • Provide case management support to families and individuals through regular meetings. Case management support includes but is not limited to assisting families and individuals to monitor progress toward goal achievement, helping clients build and identify strengths and successes, supporting clients to develop and utilize positive problem-solving skills and helping clients identify, develop, and maintain support networks.
  • Provide a safe environment in which families and individuals can learn to predict the positive and negative results of their decisions and actions.
  • Make mandated reports as required by law. Maintain paper and electronic case records.
  • Actively participate in departmental and other agency wide meetings and committees as appropriate.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• • Compensation: $25.50 - $27/hour Depending on Experience
  • Up to 10 paid vacation and sick days annually and 10 paid holidays,
  • Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
  • Medical, Dental, and Vision benefits after 1 month waiting period
  • Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
  • Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
  • Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
  • Annual Performance Reviews with Merit Increase Opportunities

Hopelink Values:

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink