Housekeeper

Housekeeper Position at Rock Creek Cattle Company

Seasonal: April 1 - October 15

Job Summary: Housekeepers are responsible for maintaining, supervising, and carrying out all facets of the housekeeping operations. Housekeepers are expected to perform all activities related to keeping Rock Creek Cattle Company well turned-out and all aspects of the club in a clean and presentable manner. All staff should have strong verbal and written communication skills, as well as the ability to work with a team to ensure that the members and guests receive the highest quality service on a consistent basis. Housekeepers will be responsible for the Cattlemen's Club, Creek Club, Cottages, relevant Cabins, Golf Shop, and any other areas deemed necessary. Housekeepers are responsible for effectively completing the responsibilities and job duties outlined below while maintaining constant communication with the management regarding progress and setbacks. These duties are all subject to revisions based on operational demands.

Duties/Responsibilities:

• Communicate efficiently and personably with guests and members, establishing relationships that can assist in all visits being unique and tailored to the individual. This includes but is not limited to becoming familiar with preferences such as refreshing cabin, stocked items, and appropriate cleaning times. All individual requests must be approved by Management.
• Perform light cleaning duties to maintain RCCC establishments in a clean and orderly manner. This includes but is not limited to making beds, replenishing linens and stock, cleaning rooms and halls, vacuuming, dusting, taking care of trash, windows, sweeping, and mopping.
• Assist with all housekeeping areas, including but not limited to bathrooms, dining room, private dining, bar/library, patio, Creek Club, turn house, Golf Shop, Fly Shop, Cottages, Cabins, offices, and any other areas that may require housekeeping assistance.
• Prepare rooms which includes but is not limited to setting up tables, chairs, table settings, and banquet areas.
• Maintain consistency of service by being aware of and prepared for all course events, large parties and reservations that may affect housekeeping operations.
• Responsible for keeping timecards and hours in a timely manner using system put in place by the management.
• Promptly report member concerns, injuries, accidents, and other high-risk issues to management.
• Promptly report employee and personal or "self" concerns, injuries, accidents, and other high-risk issues to management.
• Follow all corporate standards when working in private residences.
• Follow all Employee Handbook and Job Description policies and procedures including but not limited to dress code and attendance.
• Attend all mandatory staff meetings and trainings.
• Other duties as assigned.

Required Skills/Abilities:

• Work long and perhaps erratic hours which include overtime, split-shifts, nights, weekends, and holidays.
• Must have high level of interpersonal skills with ability to handle sensitive information appropriately.
• Must have ability to represent the company in a positive and professional manner.
• Must have strong oral communication skills to tactfully and professionally interact with individuals at all levels.
• Must possess strong verbal communication skills with the ability to effectively present information.
• Must be able to influence others and build positive work environments and relationships through enthusiasm, sociability, supportiveness, insight, and cooperation.
• Must demonstrate ability to build trust and respect.
• Must work productively, both independently and in various group settings with conflicting interests to achieve completion of common goals.
• Must be self-assured and confident in a variety of settings with a strong belief in own capabilities.
• Must have ability to exercise good judgment and maintain confidentiality; ability to quickly synthesize information, define problems, collect data, establish facts, and draw valid conclusions in changing situations using sound decision-making skills while including appropriate people in the decision-making process.
• Must be able to work independently as well as productively in a team setting.
• Must have ability to multitask, prioritize, and adapt to unforeseen priority changes.
• Must demonstrate self-reliance, stamina, and drive.
• Must have high levels of objectivity and emotional consistency with the ability to remain level-headed.
• Must have the ability to professionally handle stressful and high-pressure situations.
• Must strive to continuously build knowledge with an open mind to constructive feedback.
• Must have valid Driver's License.
• Must have ability to operate a golf cart.

Education and Experience:

• High School diploma preferred.

Physical Requirements:

• Prolonged periods standing and walking.
• Regular movement including but not limited to bending, squatting, reaching, twisting, lifting, climbing, pulling, and carrying.
• Continuous use of hands and fingers.
• Must be able to exert up to 75 pounds of force occasionally and able to constantly lift, carry, pull, or push up to 50 pounds.
• May be required work in excessive heat and cold in association with outdoor environment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Work Environment:

The employee is required to work in an environment that is fast-paced, busy and has moderate to high noise levels. They are occasionally exposed to excessive cold/heat and outside weather conditions. The employee is exposed to fumes, chemicals, and airborne particles common in the housekeeping industry.

Rock Creek Cattle Company is an E-Verify and Equal Opportunity employer.