Quality Assurance Specialist
SwiftCruit
Sedgwick is seeking a Quality Assurance Associate to monitor service transactions and assess call quality across the service center teams. You will audit workflows, provide feedback, and support continuous improvement in customer interactions. In this role you will mentor new team members, report findings to management, and help maintain high standards of accuracy, efficiency, and customer care within a collaborative environment. #J-18808-Ljbffr
Vacancy posted 1 day ago
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New York, NY1 day ago
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