Unit Secretary, Medicine - SHC Patient Care Unit at Sequoia - .60 FTE Eve (08HR)

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Evening - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

Under the direction and supervision of the Patient Care Manager (or designee) the Unit Secretary (US) supports the clinical team by providing both routine and specialized clerical and administrative support. The US performs clerical and non-medical department duties and prioritizes information, communication, and requests, including effective interdepartmental coordination. The US serves as a point of contact and resource for patients and family members upon initial contact and throughout their stay in the unit.

Locations

Stanford Health Care

What you will do

• Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
• Must perform all duties and responsibilities in accordance with the Service Standards of the facility and organization.
• Supports the clinical team by facilitating written, in-person, and electronic communication between team members, patients, family members, and interagency partners. Examples include, but are not limited to coordinating phone calls, meetings, virtual communications, care conferences, and document preparation as need.
• Supports effective department patient flow and timing of patient care activities by facilitating and coordinating patient admissions, discharges, transfers, and off-unit procedures specific to the department needs.
• Documents and maintains department records per the unit standard, including documentation of admission, discharge, transfer, and off-unit procedure.
• Contributes to a safe and efficient care environment by ensuring the unit is clean and orderly; in addition, monitors and takes action to remedy broken equipment and missing supplies.
• Maintains and manages medical record according to hospital policy while observing patient confidentiality. Processes any forms , records per procedures, ensures proper patient identification of all paperwork, has chart available as needed, thins chart and ensures chart is sent to Medical Records.
• Coordinates with off-site services to arrange courier deliveries and pickup, including but not limited to clinical lab, pathology, supply chain, and pharmacy.
• May coordinate the transport of the patient to off unit-procedure after consultation with the RN. Arranges transport of the patient to the off unit. Coordinates appointment times for patient.
• After consultation with RN and approval from Social Work, US may facilitate general external transportation requests (e.g. non-medical transport, taxi voucher, bus token distribution)
• May confirm patient diet and assist with patient food tray distribution under the direction of a Registered Nurse.
• Actively contributes to process improvement initiatives at the discretion of the Patient Care Manager (or designee) to improve unit workflows and improve efficiency of unit processes.
• Prioritizes effectively and seeks additional duties when assignments completed, follows staffing and scheduling guidelines, arrives to work on time, complies with dress code standards, assists with orienting new staff and completes any mandatory training.
• Responds appropriately in actual or potential emergency events. Notifies appropriate personnel, communicates with other personnel to ensure delivery of immediate care needs and intervenes as necessary with families and staff by working with appropriate interdisciplinary team members.
• Responds to customer /staff needs in a prompt attentive manner. Handles patient call lights and messages appropriately, notifies Resource Nurse and others of patient flow (admissions, transfers, discharges).
• Triages all broken and/or soiled equipment to the appropriate department. Assists with keeping the computers clean and plugged in.
• Works independently, seeking direction when needed, including prioritizing multiple requests at a given time.

Education Qualifications

• High School Diploma or GED equivalent

Experience Qualifications

• None required

Preferred Knowledge, Skills and Abilities

• Ability to communicate in a compassionate manner, remaining patient and courteous and utilizing active listening skills
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to do arithmetic effectively at a level appropriate for the job
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize tasks
• Ability to read, speak, write, and understand English effectively at a level appropriate for the job
• Knowledge of computer systems and software used in functional area
• Knowledge of office practices, procedures, and equipment; filing and recordkeeping methods and systems; hospital routines and procedures; medical terminology

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $34.40 - $38.72 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.