Customer Concierge Specialist - Ponte Vedra, FL, FL

Ponte Vedra Beach, FL — On‑Site Hours: 11a-8pm / Sun‑Thurs or Tues‑Sat The role A homeowner's AC goes down at 4pm on a Friday. Their first call is to us. How that call goes determines everything — and that's your moment. Lickety Split's promise is simple: show up fast, do it right, and treat the customer like royalty. The Customer Concierge Specialist is the person who makes that promise real. You're not just answering phones — you're the first moment of relief in what is often a stressful day. You own the customer's experience from first contact through resolution, and you don't let go until it's right. What sets this role apart Own It — You see every issue through to resolution Solve It — Real problems, real decisions Feel It — You'll know when you've genuinely helped What will do Be the first voice a homeowner hears — warm, confident, and in control of the situation Gather information quickly, assess urgency, and coordinate the right response Manage scheduling, dispatch communication, and customer updates throughout the service visit Handle complaints, service recovery situations, and follow-ups with ownership — not deflection Identify when a situation needs escalation and move on it fast Leave every customer feeling like they were the only call that mattered today You bring 2+ years in customer service, hospitality, or a high‑touch service environment Calm under pressure — you don't rattle when a customer does Strong listener who can read between the lines of what a customer is really saying Problem‑solver first, process‑follower second Home services experience is a plus, not a requirement What you get Competitive base pay + performance bonus Full benefits: medical, dental, vision Paid training and ongoing development A team that takes the customer experience seriously Real growth path in a company on the rise We're looking for people who take pride in the moment a frustrated customer becomes a loyal one. Lickety Split is an equal opportunity employer. #INDP2 #J-18808-Ljbffr