Member Experience Advocate

Now Hiring: Member Experience Advocate Location: Columbia, TN Pay Rate: $17.00 - $22.50 per hour (based on experience) Shift: 7:00 AM-5:00 PM | Monday-Friday | Overtime as needed Your Voice = Your Superpower What it Takes to Thrive in This Fast-Paced Role (Requirements) High School Diploma or equivalent required Minimum of 1 year of customer service experience Strong interpersonal skills with a focus on professionalism and empathy Excellent oral and written communication skills Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Word, Outlook, and Excel Experience in accurately documenting information in systems or databases preferred Strong problem-solving skills and the ability to follow structured processes Ability to work collaboratively with internal teams and external customers Why You'll Love Being on This Team (Benefits) On-time, good weekly pay. Medical, Dental, Vision + Life Insurance. 401(k) savings potential. Sweet employee discounts. How You'll Make Every Member Interaction Count (Job Duties) Provide high-level customer service to internal and external members regarding health plan inquiries Professionally handle incoming and outgoing calls, resolving issues efficiently and accurately Document member interactions and inquiries within the Facets system with accuracy and detail Direct claims-related calls to appropriate departments, such as UMR or Medicare Supplement Claims Respond to and resolve billing inquiries in a timely and professional manner Identify, report, and escalation system issues as needed Manage multiple projects and priorities while maintaining service quality standards Support ongoing improvement of member experience through effective communication and follow-through Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help. #J-18808-Ljbffr Staffmark Group