Group Product Manager, Intelligent Customer Issue Resolution

Group Product Manager, Intelligent Customer Issue Resolution

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development. One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management.

Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $240000 - $333000 (USD) + 25% bonus target + equity + benefits.

Responsibilities:

• Own PRDs by overseeing collaboration with partner teams (e.g., engineers, PgMs, UX) during product design.
• Own and oversee definition of product roadmaps.
• Own development and secure buy-in for a product vision that identifies, defines, and supports the overall product narrative and direction, achieving an outcome that is greater than the sum of its parts.
• Oversee validation of market size and opportunity (e.g., user-based, strategic opportunity, revenue).
• Lead the team through defining, identifying, collecting, and tracking appropriate product or business metrics, both quantitative and qualitative for new or existing products or business ventures.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.