Small Business Client Service Manager

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.  Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.  If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.

• Secure existing business and drive the sale of additional services and lines of coverage. 

• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.

• Guide your team members in addressing a client’s risk management needs through consultative conversations.

• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.

• Conduct periodic audits to ensure compliance standards and service levels are met.

• Maintain accurate client and policy data and documents within the Gallagher system.

• Use Gallagher's technology to improve productivity and quality.

• Effectively manage multiple competing priorities.

#LI-LO1 

Skills for Success:

• Develop professional relationships with internal and external partners

• Utilize your resilient and adaptable mentality in the face of shifting priorities

• Eagerness to collaborate with all Gallagher teams and employees!

Requirements:

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience

• Property and Casualty Insurance License
• Proficiency in Microsoft Office