ETS Operations Lead, ETS

Looking for an individual to fill the critical leadership role of Operations Lead of ETS reporting to the AVP of ETS, responsible for maintaining the team’s stability, performance, and culture. This position orchestrates the day-to-day activities of a hybrid technical workforce across Sound, Lighting, and Video Production, ensuring optimized workflows and consistent service standards for University events. As a vital bridge between ETS and the broader University community, the Lead cultivates strong partnerships and manages complex logistics to ensure operational readiness for event support of all sizes. By providing direct coaching and technical leadership, the Operations Lead ensures seamless continuity and prevents disruption to essential workflows.Key Responsibilies and Business Need. 1. Team Management and OversightReporting to the AVP of ETS, the Operations Lead orchestrates the day-to-day ac vi es of the technical workforce across sound, ligh ng, and video disciplines. This role is essential for optimizing workflows, balancing resources, and ensuring the team consistently meets deadlines and event service standards.2. Team Management and OversightA pivotal aspect of this role is the daily management of a hybrid workforce, overseeing both fulltime staff and freelance technicians. This position ensures the ETS team maintains the agility required for variable workloads, scheduling, and rapid-response scenarios, providing seamless continuity for all technical event support.3. University Community Relationship BuildingAs a bridge between ETS and the broader University, the Operatioons Lead cultivates strong partnerships with departments, full-me and freelance technicians, and University-sponsored events—directly enabling consistent, high-quality service delivery and a visible ETS presence. 4. Event Support and ExecutionThis role contributes directly to event setup and technical support in service of ETS’s mission. The Operations Lead ensures appropriate staffing, coordinated logistics, and full operational readiness for events of all sizes, preserving both quality and continuity across a high volume of requests.5. Driving Positive Team CultureThe Operations Lead contributes significantly to fostering a positive, collaborative, and inclusive team culture. Through direct engagement, coaching, and communication, this role helps maintain morale, promotes team cohesion, retention, and embodies ETS values.Travel Required YES (minimal, but might be necessary for the annual Board of Trustee Retreat)Work Experience Description5 to 10 years of multifaceted technical support and labor management of events and projects involving Sound, Lighting, and Video Production QualificationsEXPERIENCE5 - 10 years: 5 to 10 years of multifaceted technical support and labor management of events and projects involving Sound, Lighting, and Video Production Job SummaryRequisition Number: ETSOP003148Job Category: StaffSchedule: Full-Time