Director of Operations

Chick-fil-A Maple Valley - Immediate Opening for a Dynamic Director of Operations ( General Manager)

Are you ready to run a business, not just manage shifts?

This Director of Operations role is a senior leadership position with full responsibility for restaurant performance. You will lead leaders, own results, and drive operational excellence across all areas of the business.

This is a high-trust, high-accountability role with real authority and performance-based upside.

Key Responsibilities

Operational Leadership

• Oversee all daily operations across Front of House, Back of House, and Drive-Thru
• Ensure excellence in speed, accuracy, food quality, and guest experience

Leadership Development

• Lead, coach, and develop a team of Directors, Managers, and Team Leaders
• Build a strong leadership pipeline and culture of ownership

Performance Management

• Drive key business metrics including sales, transaction count, labor, and profitability
• Analyze performance data and implement improvements

Food Safety & Quality

• Ensure safe, clean, and compliant operations at all times
• Maintain high standards for food quality and consistency

Strategic Execution

• Execute business initiatives aligned with growth and operational goals
• Continuously improve systems, processes, and team performance

What Makes This Role Different

• Real authority to lead and make decisions
• Full ownership of operational outcomes
• Performance-based bonus tied to results
• High-trust environment with growth opportunities

Qualifications

• 3+ years of leadership experience, preferably multi-unit or senior leadership
• Strong business acumen with excellent decision-making skills
• Proven ability to lead and inspire leaders
• Exceptional organizational and analytical skills
• High ownership and accountability mindset

Benefits & Perks

• A fun and enthusiastic work environment where you can make a positive impact
• Closed on Sundays to support work-life balance
• Competitive pay with bonus opportunities including safety bonuses
• Flexible schedules including day, night, weekend, and holiday shifts
• Paid Time Off (PTO) and paid training to support your growth
• Health, dental, vision, and life insurance coverage
• 401(k) plan with company matching for your future security
• Employee discounts, referral programs, and financial counseling
• Leadership mentorship and educational scholarships for continuous development

Work Schedule & Environment

• Full-time position with flexible 8 or 10-hour shifts
• Includes weekend availability, holidays, overtime, and on-call duties
• On-site role at a locally owned and operated Chick-fil-A restaurant

Bottom Line

You will be responsible for elevating standards, delivering exceptional hospitality, serving safe and high-quality food, and developing people with excellence.

If you perform, you will grow, lead, and be rewarded.

$25.00 - $27.00 per hour

Location: Chick-Fil-A Maple Valley, WA 27264 Maple Valley Black Diamond Rd SE, Maple Valley, WA 98038, USA

Ready to lead a dynamic team and grow your career with Chick-fil-A Maple Valley? Apply today to join our enthusiastic and supportive family!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Maple Valley is locally owned and operated by independent, franchised Operator who invests in the future of their Team Members and gives back to the local communities.