Senior Systems Engineer

Job Summary Provides advanced architectural and technical support for various enterprise systems supporting the County’s Offices and Departments. Responsible for the planning, implementation, maintenance, and operation of a variety of compute (physical, virtual, and cloud) and storage resources, enterprise software, and monitoring tools and related components. Technical and architectural support is provided for a wide range of hardware, software operating systems, applications, appliances, and services. This position requires regular in‑person presence as an essential job function. Hiring Range: $115,000.00 – $122,000.00 Annually. Anticipated work schedule Monday – Friday with flexible hours between 7:30 AM and 5:30 PM. Position may close without advance notice if sufficient qualified applications are received. Essential Duties/Responsibilities Analyzes data operations center system lifecycle, demand, and capacity needs; plans for maintenance, upgrades, and migrations of these systems, ensuring best practices and County standards are followed. Serves as technical subject‑matter expert for system implementations, designs, installations, and refreshes of supported technology stacks. Administers the physical and virtual server environments, including Windows, RedHat Linux, VMware, O365, and Cloud systems. Configures and administers enterprise systems/infrastructure, including NetApps, Veritas NetBackup, Oracle Exadata, and HP StoreOnce. Installs, configures, maintains, upgrades, troubleshoots, and repairs enterprise system hardware and peripherals, including disk arrays, fiber switches, and NAS devices. Administers and supports a hybrid Microsoft Exchange environment consisting of on‑premise and O365 Exchange. Performs scheduled and emergency patching using tools such as MECM and Ansible. Provides Tier 2 and Tier 3 level incident and problem support, including advanced troubleshooting of end‑user and system issues, configuration changes, internal coordination, remediation, and vendor engagement. Provides Tier 2 and Tier 3 request fulfillment support for service catalog entries or requested items within the ITSM ticketing system. Creates and maintains backup strategies and disaster recovery strategies for enterprise systems. Monitors and uses system management tools to gather hardware and software inventories, install software, and remotely manage enterprise systems. Works closely with the Customer Support team to diagnose and resolve issues. Uses ITSM software to manage incoming work requests, incidents, tasks, and problems. Develops and documents County technology standards, knowledge‑base articles, requirements, and configurations. Oversees enterprise license management and compliance. Manages vendors and contractors engaged in providing escalated support; assists vendors and contractors in project delivery. Participates in on‑call rotation, providing off‑hours support as necessary. Provides training and assists other IT technical staff as appropriate. Performs other duties as required. Supervision Exercised This classification does not have supervisory authority but may provide expertise or limited guidance to employees, such as overseeing work quality, training, and guidance. Supervision Received Receives general supervision. The classification typically follows standard operating procedures and/or policies, with regular guidance and coaching from a supervisor. Performance is reviewed periodically. Qualifications Knowledge, Skills & Abilities Strong analytical skills. Experience performing needs analysis, project planning, and resource scheduling; serving as a high‑level technical resource to IT staff. Effective verbal and written communication skills; able to articulate user needs in both technical and non‑technical terms. Ability to establish effective working relationships with co‑workers, County staff, and contractors; delivers excellent customer service. Maintain regular and punctual attendance. Required Education & Experience Bachelor’s degree in computer science, information technology, or a closely related field. Four years of related professional experience may substitute for the required degree. Seven years of direct, hands‑on experience installing, supporting, troubleshooting, and maintaining enterprise systems in a large, multi‑user, multi‑application environment. Significant experience with ITIL Incident, Problem, and Change Management processes and principles. Experience with physical and virtual server environments, including Windows, RedHat Linux, VMware, O365, and Cloud. Experience with ticket‑based Service Desk software systems. Experience with virtualization technologies, cloud technologies, system monitoring/alerting, performance tuning, and resource optimization. Preferred Education & Experience Significant experience with Veeam, Zerto, and enterprise backup solutions. Experience planning, testing, and executing disaster recovery and failover operations. Experience managing enterprise storage platforms, including HPE, Pure Storage, and Spectra Logic solutions. Experience administering virtualization platforms, including VMware and Hyper‑V. Licenses/Certificates Must possess and maintain a valid driver’s license. If assigned to the Digital, Strategy, & Technology Department, must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment based on regular access to the Sheriff’s Office buildings, systems, and/or networks. Pre‑Employment Requirements Must pass conditional post‑offer background investigation, motor vehicle record check, drug screen, and physical examination. Work Conditions Duties are primarily performed in an office and remote work environment dependent upon Department discretion and business needs; some travel may be required. Must be able to safely lift and carry up to 50 pounds. Participates in on‑call rotation. Equal Opportunity Employer El Paso County is an E-Verify and Equal Opportunity Employer. El Paso County adheres to Federal drug screening guidelines and requires a pre‑employment drug screen. #J-18808-Ljbffr