Field Service Operations Manager

From engineering to programming to operations, DZYNE Technologies is always looking for top-notch talent ready to tackle challenging projects that contribute to the development of industry‑defining technology! DZYNE Technologies is an equal opportunity employer that offers a competitive salary and comprehensive benefits package. DZYNE’s core values include creating innovation and building a strong foundation of teamwork, integrity, and customer service for all of our employees and clients alike. DZYNE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. DZYNE complies with applicable state and local laws governing nondiscrimination in employment in every location in which our company has facilities. This policy applies to all terms. Position: Field Service Operations Manager Location: Eglin, FL Job Id: 1131 # of Openings: 1 DZYNE Technologies is leading the future of autonomous defense. Based in Irvine, California, we develop and manufacture advanced airborne and ground‑based defense solutions deployed in over 50 countries. Backed by U.S. Government Programs of Record, our technologies are field‑proven, scalable, and production‑ready. We’re growing fast, and looking for innovators ready to make an impact. At DZYNE, you’ll join a culture built on collaboration, integrity, and purpose. We celebrate wins, value diverse perspectives, and support every team member’s success. Position Summary The Field Service Operations Manager is responsible for assisting with the leadership, coordination, and readiness of all Field Service Representatives supporting DZYNE Technologies’ Unmanned Aircraft Systems (UAS) programs. This role ensures field service activities are executed safely, professionally, and in compliance with company policies, contractual requirements, and customer expectations. The Field Service Operations Manager maintains responsibility, accountability, and authority for field service execution and serves as the primary liaison between deployed field teams, Flight Operations leadership, and engineering. Required Duties and Responsibilities Lead, supervise, and mentor Field Service Representatives supporting UAS programs Develop and manage FSR scheduling and deployment to meet test, training, and operational requirements Participate in scheduling calls and maintaining crew scheduling tools such as Fire and Trello Develop and maintain a comprehensive training program that ensures all FSR personnel are properly trained, certified, and equipped to maintain operational readiness and proficiency Ensure accurate maintenance and review of GCS and GDT logbooks Collect, consolidate, and submit field feedback and performance reports Conduct performance reviews and provide professional development feedback to FSR personnel Coordinate with engineering, logistics, and Flight Operations leadership to resolve field‑identified issues Serve as the primary customer interface for field service execution and performance Ensure safe, compliant, and professional execution of all field service activities Required Skills/Qualifications Proven experience in Field Service, Aviation Maintenance, Flight Operations, or related technical operations Prior experience leading or supervising field service teams Strong understanding of avionics systems, data links, GCS operations, or unmanned aircraft systems Ability to manage and coordinate field deployments, scheduling, and personnel assignments Strong troubleshooting and problem‑solving skills in fast‑paced or remote environments Ability to interpret technical manuals, schematics, and engineering documentation Excellent communication skills to coordinate across departments (Flight Ops, Maintenance, Engineering, etc.) Demonstrated ability to manage multiple competing priorities Proficiency in creating reports, tracking metrics, and maintaining operational documentation Preferred Skills/Qualifications Previous experience as an FSR or managing FSRs across multiple programs Background in developing or improving processes, SOPs, or technical procedures Experience with training personnel or developing training materials Program management or project coordination experience Prior experience managing rapid‑response or high‑tempo field teams Experience interacting directly with customers in field environments Education Technical Degree (Aviation, Engineering, Electronics, etc.) or related military experience Clearance Level Required: Secret Working Conditions The diversity of work conditions may range from an environment where there is little or no physical discomfort, such as a general office environment, to warehouse and other facilities. Work performed may be in a harsh climate and often in hazardous situations. While performing the duties of this position, one may regularly be exposed to extreme and austere desert or other environments. Physical Demands Must have the ability to stoop, stand, climb, occasionally lift a minimum of 35 lbs. Involves movement between departments, floors, and worksites to facilitate work. Work Authorization Requirement Candidates must be legally authorized to work in the United States on a full‑time basis without the need for current or future employment visa sponsorship. Hourly Rate $55.00 - $60.00 an hour. Pay depends on relevant work experience, education, training, essential skills, and/or other factors such as specialized or high‑demand professions. In addition to the annual salary, the position will be eligible for an annual bonus. DZYNE offers a comprehensive healthcare benefits package. Base dental, vision, life, accident, disability, and other core benefits are fully covered by DZYNE. DZYNE provides paid time off and paid holidays. Additionally, DZYNE offers a 401(k) plan with an employer match and immediate vesting. DZYNE Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status. #J-18808-Ljbffr