Help Desk Assistant

Job Description and Duties

Under close supervision of the Information Technology Supervisor II and guidance of the Information Technology Specialist I, in a learner capacity, the Student Assistant provides support in reviewing, logging, and resolving IT-related queries for CalHFA staff. The incumbent will work in Help Desk and Workstation Support by answering Help Desk user requests and assisting in analyzing Help Desk incidents using appropriate tools, resources, and reference materials.

You will find additional information about the job in the . Working Conditions

Our office is in 500 Capitol Mall , a high-rise building conveniently located in downtown Sacramento with access to public transportation (light rail and bus) and freeways (I-5, 99, and Business 80). It is one block from Downtown Commons (DOCO), the Golden 1 Center, and many restaurants. Employees also have free access to the gym located in the building. Candidates who are new to state service will be placed at the minimum of the salary range. Visa Sponsorship: Applicants must be authorized to work for ANY employers in the U.S.

CalHFA is unable to sponsor or take over sponsorship of an employment visa.

CalHFA

does not

participate in the Science, Technology, Engineering, and Math Optional Practice Training extension program (STEM OPT).

Please let us know how you learned about this career opportunity by taking a brief survey

Special Requirements

The Employment History section of the STD 678 Employment Application must be complete

and include accurate dates, hours per week, total time worked, duties performed, and supervisor names and phone numbers. Applicants who fail to submit a thoroughly completed STD 678 will be disqualified. Resumes or other documents

do not

substitute the STD 678. Only the most qualified applicants will be invited to an interview. Use these links to review the State Application Checklist and Supplemental Application checklist to help you understand how to complete a strong state application and address some frequently asked questions. Prerequisites: Employment in the Student Assistant classification is based on continued enrollment in a college curriculum. Per Government Code section 19133, applicants must: Be a college student enrolled in classes during the regular term at an accredited college or university Carry a minimum of six semester units or nine quarter units for undergraduate students. Students who are majoring in or enrolled in a curriculum relating to Information Technology or equivalent curriculum are encouraged to apply.

Therefore, you MUST provide a copy of your transcript (unofficial) with your application for verification. Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Minimum Qualifications

Proof of application for, or enrollment as a student in, an appropriate college or university program.

Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. School Transcripts Supplemental Application -

A response to the highlighted question below is required in order to be eligible for this position. Failure to follow all instructions and provide a relevant response will disqualify an applicant from consideration.

Resumes, cover letters, or general statements of qualifications will

not

be accepted in place of the required response. Your response must: - Be in 12-point, Times New Roman font, single-spaced - Be no more than one (1) page in length - Include the question, as it is stated below, above your response Please describe your experience with troubleshooting hardware or software issues on a computer.

Other -

Foreign Transcripts Evaluation

: If using foreign transcripts to meet the minimum qualifications, you MUST have them evaluated for U.S. equivalency prior to applying in order to be considered for this position. Foreign transcripts are not accepted. Foreign Transcript Evaluation Services

If your qualifying transcripts are from the U.S., you may bypass this item by selecting Upload > Bypass Item. You will be required to provide official copies of your qualifying transcripts or U.S. Equivalency Evaluation prior to employment.