AV Support Technician

OVERVIEW

JOB SUMMARY:

You will provide valuable assistance to faculty, staff, students and university guests with audio-visual (AV) technology and sometimes web conferencing (Zoom), primarily in classrooms and sometimes in event spaces. Opportunity to assist with AV for events. On-the-job experience and mentoring is provided by full-time staff and experienced student technician peers to hone your ability to understand, use and troubleshoot AV technology. Assist with AV maintenance, upgrades, installations and inventory control projects. Collaborative problem-solving using Microsoft Teams and our ticket system (TDX) to manage AV requests for assistance and break/fix incidents. Participate in a mutually supportive environment with students who work at the Tech Desk, as well as student techs who primarily support events. ESSENTIAL FUNCTIONS: Quickly respond to and manage classroom (and occasionally event) technology emergencies, initiating follow up as needed in some instances Assist users with classroom and event space technology by appointment Assist full-time AV staff with monitoring and maintaining AV technology Hang (and remove) large flat panel displays, and projectors. Troubleshoot and install: AV switchers and control system hardware, PCs connected to AV systems, and AV peripherals. For Questions please reach out to Tim Silverthorn at View email address on click.appcast.io

QUALIFICATIONS

TRANSFERABLE SKILLS Use and develop strong written and verbal communication skills Previous customer service experience helpful Collaborative problem-solving within a mutually supportive team framework Using an array of electronic systems to conduct, track and document work, as well as collaborate with tech colleagues Using situational awareness and judgement Ability to work independently Practicing troubleshooting fundamentals Learning AV systems and components Previous experience with AV equipment/support and/or networked equipment a plus Ability to occasionally lift 50 lbs to chest height (some flat panel displays weigh 100+ lbs, but would lifted by 2-3 staff working together, so never exceeds 50 lbs per person lifting) - is a plus University Of St Thomas