ER Unit Secretary - 7AM-7PM

The Unit Secretary performs clerical duties, requisitions, transcribes orders, makes charts, etc. in the nursing unit, assumes Receptionist responsibilities, as well as assist Nursing Staff and Physicians with special responsibilities. The Unit Secretary is also responsible for Public Relations. A cheerful and positive attitude toward patients, visitors and co-workers is essential. The Unit Secretary must be courteous and understanding and work closely with other members of Nursing Service and on-call departments. He/She accumulates data for acuity, census, admission, discharge, and reports to the DON. Assumes Business Office functions when BO is closed. Monitors telemetry and notifies Charge Nurse of alarms. Requires communication skills. The Unit Secretary will assist with nursing duties in age specific manner as needed.

QUALIFICATIONS: Excellent customer service and patient relations skills. Strong verbal and written communication skills with the ability to interact professionally with patients, families, visitors, and healthcare staff. Ability to obtain patient registration information, required consent forms, and signatures accurately and efficiently. Ability to collect, verify, and update insurance information and identification documents. Skilled in processing patient payments, co-pays, deductibles, and issuing receipts. Strong organizational skills with the ability to manage multiple tasks in a fast-paced emergency room environment. Proficient in electronic medical records (EMR), patient registration systems, and basic computer applications. Ability to maintain confidentiality and comply with HIPAA regulations. Strong attention to detail and accuracy in data entry and documentation.

EDUCATION: High School Diploma or GED is required with on-the-job training

TRAINING & EXPERIENCE: Minimum one (1) year of experience in a hospital, emergency department, physician office, or healthcare setting preferred. Experience registering patients, obtaining signatures on required forms, and collecting demographic information. Experience verifying insurance coverage and obtaining insurance authorizations when applicable. Experience collecting patient payments and balancing daily cash or payment transactions. Experience answering phones, greeting patients, directing visitors, and responding to inquiries. Experience handling sensitive situations with empathy, professionalism, and discretion. Previous emergency room or acute care registration experience preferred.