Service Coordinator

Job Description

Job Description

We do not accept unsolicited resumes from third-party agencies. Resumes submitted without prior approval from our Talent Acquisition team will not be eligible for placement fees.

Company Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We're dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

If you are ready to be exceptional in your chosen career, apply to work with us today!

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities and more!

**This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process**

Job Summary:

Piper Fire Protection is seeking a highly organized and customer-focused Service Coordinator to support our service operations team in Clearwater, FL. This role is responsible for coordinating and dispatching field technicians performing inspections, preventative maintenance, testing, repairs, and emergency service for fire protection systems, including fire sprinklers, fire alarms, suppression systems, and fire extinguishers.

The ideal candidate has experience in dispatching, scheduling, customer service, or field service operations and excels in a fast-paced environment. This position plays a critical role in ensuring efficient technician utilization, timely customer communication, regulatory compliance, and exceptional service delivery.

Essential Duties and Responsibilities:

• Schedule and dispatch field technicians for preventive maintenance, inspections, testing, repair work, and emergency service calls.
• Coordinate daily service schedules based on geographic routing, customer priorities, technician availability, and required licenses or certifications.
• Monitor technician workloads and adjust schedules as necessary to accommodate changing service demands.
• Coordinate rental equipment, materials, and parts required for scheduled service work.
• Maintain and administer technician on-call schedules for after-hours emergency response.
• Serve as a primary point of contact for customers regarding service requests, appointment scheduling, and status updates.
• Communicate proactively with customers, property managers, and stakeholders regarding technician arrival times, service completion status, and scheduling changes.
• Resolve scheduling conflicts, customer concerns, and service-related inquiries in a professional and timely manner.
• Create, process, and maintain work orders and service documentation within the company's service management and CRM systems.
• Review technician inspection reports for accuracy and completeness.
• Track inspection deficiencies, document findings, and coordinate with internal sales or service teams for follow-up repair recommendations and quotations.
• Submit required inspection and compliance documentation to customers, local authorities having jurisdiction (AHJs), or third-party reporting platforms, when applicable.
• Maintain accurate customer records, service histories, and scheduling data.
• Support departmental goals by identifying opportunities to improve scheduling efficiency, customer satisfaction, and operational performance.
• Perform other related duties as assigned.

Required Skills & Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• Minimum of 1-3 years of experience in service coordination, dispatch, scheduling, customer service, logistics, or field service operations.
• Strong proficiency with Microsoft Office Suite, including Outlook and Excel.
• Experience using field service management, dispatching, work order, or CRM software such as ServiceTrade, Salesforce, ServiceTitan, Housecall Pro, or similar platforms.
• Strong organizational, time management, and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced service environment.
• Strong attention to detail and commitment to data accuracy.
• Knowledge of local geographic routing and scheduling best practices preferred.

• Experience in the fire protection, fire alarm, fire sprinkler, HVAC, electrical, mechanical, construction, plumbing, or related service industries.
• Familiarity with NFPA standards, inspection schedules, and fire protection system testing requirements.
• Experience coordinating field technicians for commercial service operations.
• Understanding of service dispatching, preventative maintenance scheduling, and compliance reporting.

This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.

Fortis Fire & Safety Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of their jobs. Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing, in accordance with applicable laws.

Applicant Notices

Fortis Fire & Safety provides required federal, state, and local labor law notices to all applicants.

Applicants may review the following notices at any time:

Federal Notices

• FMLA General Notice (English)
  
• FMLA General Notice (Spanish)
  
• USERRA Rights Notice (English)
  
• USERRA Rights Notice (Spanish)
• Employee Polygraph Protection Act (EPPA) Notice (English)
• Employee Polygraph Protection Act (EPPA) Notice (Spanish)
• E‑Verify Participation Posters
• Right to Work Posters

E-Verify Notice

Fortis Fire & Safety Inc. participates in E‑Verify. We use E‑Verify to confirm the identity and employment eligibility of all new hires. For more information, visit

Illinois Notices

• Your Rights Under Illinois Employment Laws
  
• Illinois Paid Leave for All Workers Act
  
• Illinois Equal Pay Act – Pay Transparency Notice
  
• VESSA (Victims' Economic Security and Safety Act)
• Illinois Right to Privacy Poster (English)
• Illinois Right to Privacy Poster (Spanish)
• Illinois Right to Privacy Poster (Polish)

California Notices

• CA Minimum Wage
• CA Paid Sick Leave
• CA Pregnancy Disability/CFRA Leave
• CA Whistleblower Protections
• CA Transgender Rights

North Carolina Notices

• NC Wage & Hour Notice
• NC OSHA Notice