Retail Lead - Hospital

Retail Lead - Hospital

REAL Food re-fined. Location: Fresno, CA 93721 Compensation: $25.25-$26.25 per hour | Full-Time Schedule: Mid-shifts: 10AM - 6:30PM or 12PM - 8:30PM

Job Summary: We are seeking a Retail Lead to support the daily operations of our retail dining location while helping deliver exceptional guest experiences. In this hands-on leadership role, you'll work alongside team members to ensure efficient service, maintain quality standards, support team training, and help create a welcoming environment for guests. The Retail Lead serves as a key resource during daily operations and helps ensure smooth execution of retail services.

What You'll Do:

• Support day-to-day retail operations, including service, merchandising, and guest interactions.
• Lead by example while assisting with staffing, workflow coordination, and service execution.
• Train and coach team members on company standards, customer service, food safety, and operational procedures.
• Assist with inventory management, product rotation, stocking, and presentation.
• Monitor food quality, cleanliness, and compliance with safety and sanitation standards.
• Support cash handling procedures, POS operations, and retail reporting as needed.
• Assist supervisors and managers with opening, closing, and daily operational responsibilities.
• Help resolve guest concerns and ensure a positive dining experience.
• Perform other duties as assigned.

What You Will Bring:

• High School Diploma/GED
• Previous retail, food service, hospitality, or customer service experience.
• Demonstrated ability to lead by example and support frontline teams.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of food safety and sanitation practices preferred.
• Experience with POS systems preferred.
• Flexible and dependable with a strong attention to detail.
• Ability to pass a criminal background check and drug screen
• Physical and Sensory Requirements: This position works in a fast-paced food service environment with regular exposure to commercial kitchen equipment, cleaning chemicals, moderate noise levels, heat, steam, and temperature fluctuations. The role requires the ability to stand and walk for extended periods, occasionally lift and carry up to 50 pounds, and perform movements such as bending, reaching, stooping, and twisting. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

What We Offer:

• Life/Work Integration Paid Bereavement Leave Paid Parental Leave Paid Baby Bonding Leave Paid Elder Care Leave Paid Time Off (Accrued) Holiday Premium Pay
• Health & Wellness 3 Medical Plans (Blue Cross) Prescription, Dental, and Vision Coverage Reimbursed Wellness Massages (Portion of cost) Voluntary HSA with Company Match Voluntary FSA Free Employee Assistance Program (Behavioral Health Support)
• Financial Wellness 401(k) Retirement Plan with Company Match Company-Paid Basic Life Insurance Company-Paid Accidental Death & Dismemberment (AD&D) Policy Voluntary Short-Term Disability Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
• Plus A supportive, collaborative work environment Opportunities for growth

Who We Are: Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

Our commitment to you: At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture. REAL Food | Genuine Service | Enduring Relationships