Customer Advocate

$18 - $19 per hour

Full-time

Disabled Veteran Solutions

Ready for a mission that truly matters

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS you arent just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

Job Type: Full-time remote
Schedule: Monday through Friday with 8-hour shifts between 8:00 AM and 9:00 PM (Eastern Time)
Training: Comprehensive 7-week orientation with full training and ongoing support
Environment: 100% remote work opportunity

Requirements

Excellent active listening and problem-solving skills
Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
A genuine passion for improving the lives of others

Requirements

High school diploma or equivalent (Bachelors degree preferred)
Minimum of 1 year of experience in insurance operations remote medical or technical related role or a related field
Proficiency with various web-based platforms and tools
Strong attention to detail and organizational skills
Highly proficient in Microsoft Applications including Outlook Teams Word Excel OneNote.

Preferred Experience

Experience in healthcare insurance social work or mental health
Familiarity with medical terminology and health benefit plans
Proven success in remote customer facing role especially in complex high-volume environments

Why youll love working with DVS:

Competitive compensation and comprehensive benefits
Opportunities for professional growth and development
A supportive inclusive veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home we would love to hear from you.

Apply today and join DVS where your mission meets your purpose. Position details:

Start date: Hiring for multiple start dates in November and January.
Schedule: 8-hour shift. Training: 8:00 AM 4:30 PM (Eastern Time).
Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.

Apply

Vacancy posted 14 days ago

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