Senior Manager, Growth Data Science

Denver, CO;San Francisco, CA;New York, NY About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full‑time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. About the Role Gusto is looking for an experienced, hands‑on people manager to lead a core Data Science & Analytics team. This role sits at the heart of how we use data — and increasingly AI — to understand, shape, and scale Gusto's products. You’ll both manage a team of data scientists and analysts as well as personally get in‑the‑weeds to work closely with Product, Engineering, Design, Marketing, Sales, and Finance to deliver insights and frameworks that inform strategy, optimise user experiences, and accelerate business growth. We're looking for a leader who can balance strategic influence with hands‑on craft — someone who can guide senior Gusto leaders through data and AI strategy, coach data scientists on impactful problem solving, and dive in to drive forward statistically rigorous analyses when needed. Day‑to‑Day Responsibilities Lead and develop a team of data scientists – hire, empower, and coach team members; set a high bar for analytical quality and career growth. Shape product and business strategy through data – partner with Product and cross‑functional leaders to identify opportunities, prioritize investments, and influence long‑term product roadmaps. Develop and scale measurement frameworks – define key metrics, design monitoring systems, and ensure product initiatives, including AI‑powered features, are rigorously tracked and evaluated. Support experimentation and decision‑making – support inferential analyses and experimentation (e.g., A/B tests, segmentation, funnel analysis), including designing evaluations for AI and ML‑driven systems. Partner on AI‑powered product development – collaborate with ML Engineering and Product to bring intelligent features to life (personalisation, predictions, automation), ensuring they’re grounded in customer insight and measured for real‑world impact. Balance strategic and hands‑on impact – dive deep into data, review and refine analyses, and ensure insights are both technically sound and business‑relevant. Influence senior leadership – communicate insights and recommendations clearly, framing trade‑offs and shaping executive decision‑making. Qualifications 10+ years of experience in data science or related fields, with at least 4 years managing and scaling high‑performing data science teams. Deep expertise in product analytics – experience with user acquisition, activation, retention, engagement, or expansion in SaaS or product‑led environments. Technical fluency – advanced coding skills, strong statistical reasoning, and familiarity with experimentation frameworks; ability to mentor data scientists on best practices. AI product intuition – experience at the intersection of data science and AI product development; comfort reasoning about model behavior, evaluation design, and AI deployment trade‑offs. Strategic and business acumen – demonstrated ability to connect insights to product and business goals, and influence roadmaps through data. Executive communication skills – proven experience presenting insights to senior stakeholders and turning complex data into clear and actionable recommendations. Cross‑functional collaboration – history of working closely with Product, Engineering, and go‑to‑market teams to drive decisions and deliver impact. Hands‑on experience with ML applications in product contexts (personalisation, churn prediction, customer segmentation, or LLM‑powered features) is strongly preferred. Familiarity with multi‑product SaaS ecosystems and customer lifecycle analytics is desirable. Compensation Our cash compensation for this role is targeted at $217,000 – $265,000 in San Francisco and New York. Final offers depend on experience and expertise. Work Location & Schedule Employees based in Denver, San Francisco, or New York City will work from the office on designated days approximately 2‑3 days per week (or more depending on role). The same expectations apply to all Symmetry roles, Gusto's subsidiary, whose office is in Scottsdale. Equal Opportunity Employer Gusto is a proud equal‑opportunity employer. We do not discriminate based on race, colour, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, sexual orientation, or other protected characteristics. We provide accommodations for qualified individuals with disabilities and veterans, and consider applicants with criminal histories in a manner consistent with applicable law. #J-18808-Ljbffr Gusto