Senior Client Service Representative

Job Description

Job Description

We are looking for a Senior Client Service Representative to join a long-term contract opportunity in Buffalo, New York. This position supports high-quality client service by addressing inquiries with accuracy, overseeing fund accounting deliverables, and producing key financial reports tied to daily, month-end, and year-end activity. The role is well suited for an individual who can manage deadlines, interpret financial data, and communicate clearly with internal and external partners.

Responsibilities:
• Respond to client questions promptly and provide accurate, solutions-focused support that strengthens overall service delivery.
• Calculate and review daily net asset values while helping ensure fund accounting outputs are completed correctly and on schedule.
• Prepare recurring financial reporting for month-end and year-end periods, along with other required internal and client-facing reports.
• Use internal platforms and technology tools to organize service requests, track deliverables, and maintain consistent workflow execution.
• Investigate accounting discrepancies, reconcile breaks, and resolve exceptions each day to support reporting accuracy.
• Partner with colleagues across servicing and accounting functions to address issues, escalate risks when needed, and meet operational deadlines.
• Analyze investment-related data tied to corporate actions, equities, fixed income instruments, derivatives, and emerging markets activities.
• Contribute during the initial onsite training period and adapt to a hybrid schedule after training based on business needs.• Bachelor’s degree in business, finance, accounting, or a related field, or equivalent relevant experience.
• 1 to 3 years of fund accounting experience in a financial services or investment operations environment.
• Ability to produce accurate work in a fast-paced, deadline-driven setting with strong attention to detail.
• Strong written and verbal communication skills with the ability to interact effectively with clients and internal teams.
• Working knowledge of corporate actions and investment products, including equity, fixed income, derivatives, and emerging markets.
• Hands-on proficiency with Excel, Bloomberg, and Reuters for research, reporting, and data analysis.
• Demonstrated analytical ability with confidence interpreting numeric information, identifying issues, and solving workflow-related problems.