Retail Manager- Travel Retail Americas (Miami)

Who we are

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry. 

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Opportunity

Reporting directly to the Sales Director, this role is primarily responsible for defining the field strategy and consolidating sellout responsibilities regionally for North America, North Caribbean and Panama. You will guide and support the commercial and field teams with information and materials to improve their efficiency in their daily tasks by developing, implementing, and maintaining new working tools.

What you'll get to do

1. Field Team Leadership & Operational Transformation:

· Directly manage the field team, fostering efficiency and excellence in execution

· Partner with Account managers to define and deliver ambitious commercial targets – partner between KAM and Retail Manager

· Collaborate with Marketing and Retail Merchandising to uphold retail excellence standards across touchpoints

· Coordinate closely with Sales and Demand Planning on stock management, forecasting, and seamless launch execution

· Drive capability building through structured, high-impact training programs in collaboration with the Training & Education team

· Coordinate resource allocation and logistic with Marketing & Sales Department (Uniforms, Incentives…)

· Facilitate efficient communication channels between field teams and corporate offices to promote transparency and responsiveness.

· Collaborate with the sales team to refine the field organization and effectively allocate resources where they are needed most.

· Drive initiatives aimed at boosting global productivity through innovative practices and performance metrics such as Incentives.

· Pilot all initiatives supporting field team: Incentives, product allocations etc…

2. Global Staffing Strategy & Sales Support:

· Consolidate and monitor Sell-through investments.

· Assist the Sales Director in formulating a transparent and effective staffing strategy that aligns with the company’s three-year plan.

· Support the sales team in creating and overseeing annual staffing plans to ensure they meet the organization’s objectives.

· Provide the sales team actionable insights by conducting thorough analyses of profitability metrics, helping optimizing staffing decisions.

· Monitor and analyze staffing investments and support budget building & commercial strategy.

3. Monitor model efficiency:

· Own the full all retail performance KPIs at the point-of-sale

· Drive productivity and profitability per door, ensuring sustainable performance

· Advise and support Account managers on optimizing terms & conditions and strategic frameworks

We'd love to meet you if you have

Experience:

· Perfume and Cosmetics Industry and/or Travel Retail experience

· Strong agility and use of Excel

· Strong numeracy understanding

· 5+ years Sales experience

· Bachelor’s degree (economics or business related)

· Excellent command of English AND Spanish

· Excellent written and spoken communication

· Business Acumen

· Strong IT knowledge

· Able to work independently but in a collaborative way. At ease in a support function.

· Solution oriented approach – Flexibility and ability to work on various assignments.

Ability to travel 50% of the time.

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview. 

WHAT YOU’LL LOVE ABOUT US

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package