Florida Dealer Support Technician

Tiara Yachts – Florida Dealer Support TechnicianLocation: Southeast FloridaPosition SummaryTiara Yachts is seeking a highly skilled and motivated Dealer Support Technician to support a strategic service partnership in the Southeast Florida market. This role is designed to redefine the service experience for Tiara owners through speed, technical expertise, collaboration, and exceptional customer experience.This individual will operate in a player/coach capacity—working directly alongside dealer technicians to diagnose and resolve complex technical issues, elevate technical capability, and ensure Tiara owners receive best-in-class support. While the dealer remains the primary point of contact for the customer, this role is critical in enabling faster resolutions, reducing escalations, and strengthening the overall service experience.This is a unique opportunity to help build a new model for service within a premium luxury marine brand, combining hands-on technical work with mentoring, training, and continuous improvement.Key ResponsibilitiesTechnical Diagnostics & Complex RepairsLead the diagnosis and resolution of advanced technical issues across Tiara productsFocus on high-complexity repairs and troubleshooting requiring elevated technical supportSupport rapid-response service expectations, including urgent and time-sensitive issuesTraining & Capability DevelopmentWork alongside dealer technicians during service interactions to promote hands-on learning and knowledge transferReinforce best practices across mechanical, electrical, electronics, and onboard vessel systemsSupport certification development and ongoing technical education related to Tiara productsCommissioning & PDI SupportAssist with pre-delivery inspections (PDI), particularly for larger and more complex modelsEnsure vessels meet Tiara quality and performance standards prior to customer deliveryRemote Support & Cross-Functional CollaborationPartner closely with Tiara’s Holland-based teams to identify root causes and drive issue resolutionQualifications & ExperienceMinimum of 5 years of marine service experienceStrong diagnostic capabilities across mechanical, electrical, and marine systemsExperience with, or willingness to obtain, certifications in key systems such as Mercury V12, Seakeeper, Garmin, generators, HVAC, and related technologiesProven ability to work hands-on while training and mentoring othersStrong communication skills with the ability to operate effectively in a collaborative environment #J-18808-Ljbffr Tiara-Yachts-2