Veterinary Receptionist / Client Service Representative

Forest Grove Veterinary Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.


In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

For individuals who are passionate about veterinary medicine and eager to grow their careers, this role may also offer future opportunities to advance into leadership.

Schedule and compensation:

• Compensation: $18 - $20 per hour, for each hour worked
• This is a full-time position with a 4/10 schedule and availability needed Tuesday through Friday. No weekends!

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Ability to remain calm, professional and solution-oriented during busy periods

About us:

Forest Grove Veterinary Clinic, nestled in Forest Grove, Oregon, is dedicated to providing compassionate and comprehensive veterinary services for pets in a welcoming and modern facility. With a three-doctor team of experienced veterinarians and caring staff, they offer a wide range of services tailored to meet the individual needs of each furry companion. From routine wellness exams and vaccinations to advanced diagnostics and surgical procedures, Forest Grove Veterinary Clinic prioritizes the health and well-being of pets while fostering strong bonds with their owners. As a trusted partner in pet healthcare in the local community, they strive to ensure every pet receives the highest standard of care and attention.

#LI-RX1

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*To determine specific pay Company will consider the following factors: the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.


**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.


WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.