Client Relations Specialist

Job Description

Job Description

Job Title: Client Support Specialist – PIP Team
Department: Client Relations
Location: Massachusetts
Employment Type: Full-Time (Entry Level)

About LaBovick Law Group

LaBovick Law Group is a purpose-driven law firm committed to fighting for the injured, the vulnerable, and the underserved. Guided by a commitment to being Warriors for Justice, the firm blends aggressive advocacy with compassionate client care. The culture is bold, innovative, and people-centric with cutting-edge technology to deliver an exceptional experience for clients, partners, and the community.

About the Role

Are you detail-oriented, organized, and passionate about providing exceptional client service? Join our growing PIP (Personal Injury Protection) team as a Client Support Specialist , where you’ll play an important role in helping our medical provider clients obtain timely payment from insurance carriers for services rendered under the PIP statute.

This position offers a great balance of remote work and travel —you’ll spend approximately 40% of your time visiting client sites , cultivating relationships, and ensuring documentation accuracy. Travel expenses are fully reimbursed in accordance with Firm policy.

What You’ll Do

Data Collection

• Partner with the Client Relations team to organize and pull patient files for Demand preparation.

• Upload patient files received via email into our Demand Central platform.

• Contact medical providers to gather missing documentation needed for proper file completion.

• Obtain relevant documentation for cases progressing to litigation.

• Respond promptly to client and internal inquiries via email and phone.

• Research new medical providers and insurance carriers to confirm accurate information.

Data Processing

• Prepare and assemble provider files, including patient records and correspondence.

• Review and verify demographic data entered in the Demand Management System.

• Upload and maintain electronic documents within file management systems.

• Ensure new providers are correctly established in both Demand and Case File Management databases.

Client Maintenance & Reporting

• Prepare monthly, quarterly, and annual client reports and communications for distribution.

• Review and refresh new Personal Injury client reports for Demand readiness.

• Coordinate with the Client Experience Manager to transition new client files for ongoing support.

• Assist in delivering reports and maintaining accuracy in client data.

• Review monthly metrics with the Client Experience Manager to ensure precision in reporting.

What You’ll Bring

• Strong attention to detail and organizational skills.

• Excellent written and verbal communication abilities.

• Comfort traveling up to 40% of the time to meet with providers and clients.

• Proficiency in Microsoft Office Suite; comfort learning new systems.

• 1–3 years of administrative, client relations, or documentation experience.

• Background in insurance, medical billing, or legal documentation (preferred).

• Positive, team-oriented mindset with a dedication to client success.

Why You’ll Love Working Here

• Collaborative culture that values accuracy, professionalism, and client focus.

• Opportunities for career growth and skill development.

• Competitive compensation and travel reimbursement for all approved business travel.

• Comprehensive benefits package and supportive leadership team.

If you enjoy combining hands-on client engagement with behind-the-scenes organization and problem-solving, this is the perfect opportunity to grow your career with us. Apply today!