Dispatcher & CSR

Job Description

Job Description

Customer Service Representative and/or Dispatcher – Career Opportunity

Mr. Rooter Plumbing

Are you looking for a new career with paid training, steady work, and room to grow? Mr. Rooter Plumbing is looking for motivated, dependable individuals to join our office team as Customer Service Representative and/or Dispatcher.

Plumbing is an essential service that is needed in every economy, and our Customer Service Representatives and Dispatchers play a key role in helping homeowners when they need us most. This position is more than just answering phones. You will be the first point of contact for our customers, helping schedule service appointments, answer questions, and coordinate solutions with our managers and service professionals.

No prior customer service experience, dispatching or college degree is required, although all are a plus. We provide paid training, hands-on coaching, and the tools you need to succeed.

This is more than a job. It is a career path with opportunities to build your skills, increase your income, and grow into leadership or management roles.

Is This the Right Fit for You?

This role may be a great fit if you:

• Enjoy interacting with people and helping solve problems
• Like working in a collaborative, team-oriented office environment
• Are patient, persistent, and detail-oriented
• Are comfortable using computers and learning new software
• Can adapt to changing priorities in a fast-paced setting
• Enjoy a challenge and want to contribute to team success

As a Customer Service Representative or Dispatcher, you will work closely with management to deliver a first-class customer experience from the first call through job completion.

What You’ll Be Responsible For

You will begin by training alongside experienced team members. Once fully trained, your responsibilities will include:

• Answering incoming customer calls and scheduling service appointments
• Communicating with dispatch, managers, and service professionals to coordinate jobs
• Updating customer information and job details accurately in our systems
• Adapting to customer needs and priority changes throughout the day
• Following the proven Mr. Rooter Plumbing customer service process
• Helping ensure every customer receives professional, friendly, and reliable service
• Coordinating daily schedules with managers and service professionals
• Ensuring the right technician, tools, and information are sent to each job
• Communicating clearly with customers from first call through payment processing
• Adapting quickly to changing customer needs and operational priorities
• Following the proven Mr. Rooter Plumbing processes

How We Measure Success

At Mr. Rooter Plumbing, we believe in teamwork, accountability, and celebrating wins. Success in this role is measured by:

• Providing clear, helpful solutions to customers
• Staying organized and operating efficiently
• Maintaining a professional and positive attitude
• Supporting high customer satisfaction scores, surveys, and Google reviews
• Following company processes with attention to detail

How We Take Care of Our Team

We offer:

• Paid training
• Paid time off
• 401(k)
• 401(k) company match
• Health, dental, and vision insurance
• Modern office technology and software
• Supportive management and ongoing coaching

Starting pay: $16.00–$22.00 per hour , based on experience.

At Mr. Rooter Plumbing, we are committed to helping team members build long-lasting careers, from entry-level positions to leadership and management roles.

If you are ready to join a professional, supportive team that shows up ready to win every day, apply today.