Plumbing Service Technician

Job Description

Job Description

Description:

Position Mission:

To deliver high-quality plumbing service that ensures customer satisfaction, system functionality, and safety. As a Service Plumber, you represent our company’s commitment to doing things right the first time—honestly, efficiently, and professionally.

Overview:

Walker Plumbing Heating & Air is looking for an experienced and driven Service Plumber to join our team. You’ll be responsible for diagnosing, repairing, and maintaining residential and commercial plumbing systems. This is an ideal opportunity for someone who takes pride in their work, thrives in a fast-paced environment, and enjoys helping customers solve problems.

Key Responsibilities:

• Diagnose and repair a wide range of plumbing systems, including water heaters, fixtures, piping, and drainage systems.
• Perform routine service, maintenance, and emergency repairs.
• Communicate clearly and honestly with customers regarding plumbing issues and solutions.
• Complete service tickets and documentation with accuracy and attention to detail.
• Follow all local plumbing codes and safety procedures.
• Maintain a clean and organized work area and company vehicle.
• Stay current with industry practices and technologies through training and education.

Core Competencies:

• Technical Skill: Proficient in diagnosing, repairing, and maintaining a variety of plumbing systems.
• Customer Focus: Listens actively, communicates clearly, and always works to earn the customer's trust and satisfaction.
• Problem Solving: Approaches issues with a calm, logical mindset and takes initiative to find effective, lasting solutions.
• Accountability: Owns responsibilities, manages time effectively, and completes work to a high standard without needing constant oversight.
• Team-Oriented: Cooperates with colleagues, shares insights, and contributes positively to team morale.
• Safety-Conscious: Follows safety protocols rigorously and promotes a safe jobsite for all involved.

Aligned with Our Shared Values:

• Excellence: You take pride in every repair and replacement, showing up prepared and completing jobs with precision and craftsmanship.
• Integrity: You do what’s right for the customer—even when no one is watching—and always own your work.
• Solution-Oriented: You stay calm when problems arise, take feedback seriously, and focus on fixing the root issue, not just the symptoms.
• Collaboration: You support your coworkers, communicate clearly with dispatch and install teams, and build trust with every interaction.
• Innovation: You’re open to new tools, techniques, and processes that make your work more effective and the customer experience better.

Qualifications:

• 2–5 years of plumbing service experience
• Journeyman license preferred
• Valid driver’s license and clean driving record
• Ability to pass a background check and drug test
• Strong troubleshooting skills

Walker Plumbing Heating & Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.