Customer Service Specialist

We are seeking a Customer Service Specialist to join our client's team in Georgetown, TX. This role is critical to supporting customer operations activities in the region. The ideal candidate will be proactive, detail-oriented, and comfortable working independently after training.
This is a temp-to-hire opportunity with a company that values service, growth, teamwork, and safety. Veterans are encouraged to apply.



Key Responsibilities

• Serve as the first point of contact for visitors, phone calls, and emails.
• Maintain accurate customer and vendor contact information and build strong relationships.
• Log repair requests in the ERP system, verify warranties, and coordinate repairs.
• Manage equipment returns, warranty claims, and prepare pricing for billing review.
• Handle shipping, receiving, staging, and tracking of products for sales and service teams.
• Monitor inventory levels, perform counts, rotate stock, and secure assets.
• Assist with contract renewals and update equipment records in the system.
• Generate and maintain reports (WIP, aging, open purchase orders).
• Schedule daily work for field service technicians and coordinate with customers/subcontractors.
• Create, track, and close service tickets accurately and on time.
• Collaborate across departments to communicate priorities and ensure smooth operations.
• Promote a safe and positive work environment.
• Perform other duties as assigned to support team success.

Qualifications

• 2-4 years of experience in customer operations or related fields (Customer Service, Scheduling/Dispatch, AP/AR, Depot Repairs, Shipping/Receiving, Inventory, Sales Support).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to work independently in a fast-paced environment and manage priorities effectively.
• Detail-oriented with strong organizational skills.
• High level of integrity and discretion with confidential information.
• Previous office experience preferred.

Physical Requirements

• On-site role in Georgetown, TX office.
• Ability to sit, stand, walk, and occasionally lift up to 15 lbs.
• Frequent computer use and handling of office equipment.

Additional Requirements

• Background check and drug screening.
• Valid driver's license.

Employment Type: Temp-to-Hire

Pay Range: $20-$22/hr

Schedule: Monday-Friday, 8:00 AM-5:00 PM EST

Benefits: FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met.