Customer Service Representative

Our client, a well-established environmental services company with over 20 years in business, is seeking a Customer Service Representative to join their Dallas team. This is a contract-to-hire opportunity offering long-term growth potential within a stable and service-driven organization.

About the Role

The Customer Service Representative plays a key role in delivering exceptional customer experiences. This individual will manage inbound inquiries, proactively identify solutions, and ensure issues are resolved efficiently and professionally.

If you have a figure it out mindset and thrive in a fast-paced environment, this opportunity is for you.

Key Responsibilities

• Respond to customer inquiries via phone and email with professionalism and urgency
• Assess customer concerns, identify needs, and provide effective resolutions
• Resolve issues quickly while keeping customers informed throughout the process
• Document interactions and solutions accurately in the CRM system
• Collaborate with internal departments and external partners to ensure seamless service delivery
• Monitor open cases and follow up to ensure full resolution and customer satisfaction
• Generate reports and track service metrics as needed
• Support field employees by coordinating logistics and shipping materials to stores and drivers
• Escalate complex issues appropriately while maintaining ownership of the customer experience

Qualifications

• High school diploma or equivalent
• 23 years of customer service or support experience
• Strong problem-solving skills with the ability to work independently
• Excellent phone and email communication skills
• Ability to adapt communication style and de-escalate challenging situations
• Strong multitasking, prioritization, and time management abilities
• Familiarity with CRM systems (ServiceChannel experience a plus)
• Working knowledge of Microsoft Excel and ability to learn new software quickly
• Bilingual skills a plus

Benefits While on Contract

We offer more than traditional staffing support, including:

• Access to a comprehensive benefits plan
• Paid Time Off (accrual-based)
• Weekly direct deposit

Benefits Upon Hire with Client

• Medical
• Dental
• Vision
• Paid Time Off