Residential Program Manager

Job Description

Job Description

POSITION SUMMARY

Reporting to the Residential Director, the Residential Program Manager is responsible for daily operation of the Residential Supports Program, with responsibility for the oversight of multiple residences.

QUALIFICATIONS

Education: Bachelors’ degree or equivalent in a human services discipline (e.g., Psychology, Social Work, etc.) 

Experience: Minimum of three (3) years’ experience working with individuals with autism.  Certification as a Qualified Mental Retardation Professional (QMRP) or Qualified Developmental Disabilities Professional (QDDP) is a plus. Supervisory experience is highly desirable.  

Skills:  Strong organizational and coordinative ability required to manage the daily operations of multiple residences.  Must be detailed-oriented, must possess a professional demeanor, with the ability to remain calm and composed in sometime stressful situations and be ability diffuse potential tense or volatile situations as needed. Computer literacy required, with competency in the use of standard business software applications (e.g. word processing, spreadsheet and e-mail software).

ESSENTIAL FUNCTIONS

RESIDENCE MANAGEMENT :

• Oversees the efficient and smooth operation of multiple residences housing children and adults served by CSAAC.  Ensures the residential environment is welcoming, clean and safe. 
• Coordinates services with the appropriate Employment Supports services/School/Day programs, service coordinators, and other consultants. Reviews data on all Individual Plan and behavioral programs at least every two weeks. Reviews data on all Individual Plan and behavioral programs at least every two weeks so that a current knowledge on program progress is maintained for individual within the manager’s caseload. Prepares materials for individual team meetings annually and interim meetings as needed.
• Assists with the selection of staff in assigned group residences.  Ensures house staff complete all training requirements in a timely manner and that all certification/licensing remains current.   Promptly addresses gaps in certification/training.
• Provides on-site supervision of staff in the group residences. Trains staff on the implementation of Individual Plans (IP) and behavioral programs.  Ensures IPs Behavior Plans are properly implemented at the residences. Completes progress reports in a timely manner. Allocates 50% of his/her weekly work schedule to be performed at group residences while supervised staff is on shift, including but not limited to oversight of staff, training of staff on programming, house operations, documentation of progress and reporting.                                         
• Maintains files and records by insuring that counselors are filling out and handing in necessary forms, and by personally completing program service records and medical service records. 
• Conducts weekly review of house budgets to ensure compliance with spending guidelines. Check house monies weekly.
• Schedules staff coverage in the group residences on a day to day basis. Arrange relief staff as necessary.
• Arranges for the day to day maintenance of the group homes as necessary. 

DAILY PROGRAM IMPLEMENTATION :

• Implements an activity schedule that reflects the individual’s personal choices.   Ensures the resident has transportation to and from all activities (e.g., walking, use of a van, public transportation, etc.).
• Develops a robust residential schedule that reflects needs/interests of individual and incorporates all elements as required by CSAAC standards and state regulations. Provides on-going monitoring and updating of schedule. 
• Assists with the development of goals, Goal Protocols, instructional and behavioral programs in conjunction with the psychologist or psychology associate. Ensures staff is available for onsite visits by the behavior specialist and participates in those onsite visits once a month or more often as needed.

RESIDENT SUPPORT :

• Ensures resident’s hygiene and dress reflects community norms.  
• Monitors individual's monies within the residences.
• Monitors, schedules and ensures transportation for medical and dental appointments as necessary (at least annually). Ensures other assessments/evaluations (as determined by IP team) are completed in a timely manner.
• Provides crisis intervention in the group home when necessary. Provides coverage when relief staff is unavailable.  Assist existing staff with conflict resolution and problem-solving.
• Encourages and assists parents and other family members to participate and be fully involved in all aspects of the individual’s life.
• Communicates with all stakeholders and maintains monthly (at a minimum) contact with family members involved in the life of the individuals supported.
• Supports involvement in recreational and community-based activities and documents said activities as required by CSAAC standards.
• Adheres to mandatory use of CIMS system to access, send email, message staff and access and report health information, data and incidents for individuals supported in CSAAC program. As requested, mandatory use of HRMS software for Human Resources and Accounting related duties. 
• Ensures that the records and individual files for those individuals assigned to the manager’s caseload at both the residential site and in the CSAAC records room are current, properly maintained, complete and comply with state and organizational requirements.
• Other Duties as Assigned

REQUIRED TRAINING/PROFESSIONAL CERTIFICATIONS

• Completion and demonstration of techniques taught in the Behavioral Principles and Strategies Training (BPST).  Maintains current training for all CSAAC and state-required training.
• Successfully completes annual recertification of the BPST.
• Driver license, defensive driver training, must operate own vehicle and CSAAC vehicles as required.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger, handle or feel objects, tools, or controls.   The employee is required to reach with hands and arms.  Specific vision abilities required by this job include close vision.  

Employee must be able to effectively complete a non-adverse physical intervention with individuals supported of varying heights, weights and levels of physical strength according to the guidelines presented in Behavioral Principles and Strategies training.