Customer Support Specialist

WHO WE ARE: Xactus (pronounced ‘Zac-tus’) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy – while also closing more loans more quickly with greater profitability. Xactus is proud to provide a friendly work environment that is primarily remote. Our workforce provides many opportunities for you to enhance your skills with our top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team! WHO YOU ARE: You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development. THE BENEFITS WE OFFER: A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says: “The people I work with treat each other with respect,” “I feel accepted by my coworkers,” and “The person I report to cares about me as a person.” Xactus offers medical, vision and dental insurances, bonus programs, fitness reimbursement and other healthy life-style programs through our benefits carrier, 401k plan with a company match, short and long-term disability, life insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more. SUMMARY: The Customer Support Specialist reviews and addresses questions related to Flood Zone Determination, Elevation Certificate, and Letters of Map Change orders, and supports the day-to-day operations of each product offering. ESSENTIAL FUNCTIONS: The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate based on business needs at its discretion. ESSENTIAL DUTIES AND RESPONSIBILITIES Resolve flood zone determination disputes; educate clients on the decision. Produce evidence to support company decisions on completed flood determinations and disputes. Respond to customer inquiries by email and phone. Initiate customer phone calls for new elevation certificate orders. EDUCATION AND/OR EXPERIENCE: A 4 year college degree preferred. Experience with FEMA mapping and/or flood zone determinations preferred. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS AND COMPETENTCIES: Familiar with FEMA mapping. Knowledge of Elevation Certificates and LOMAs. Excellent verbal and written communication skills. Detail oriented and analytical. Ability to prioritize with excellent organizational skills; handle multiple projects; meet deadlines. Excellent computer skills. Knowledge of Outlook email WORKING CONDITIONS Remote. May require occasional travel. May require flexibility in hours. PHYSICAL DEMANDS Xactus promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact your supervisor or Human Resources with questions regarding the physical demands of this position. Lifting/carrying up to 10 lbs. Manual dexterity for computer and phone work Speaking, hearing and vision are required to perform essential functions ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH XACTUS: If applying for a position at Xactus, candidates must be a resident of the United States, and should be authorized and eligible for employment in the United States. Xactus does not provide visa sponsorship at this time. If hired to work at Xactus, employment is contingent upon successful completion of required background checks (including but not limited to federal and state criminal history checks, employment history verification, education verification, credit history check) and pre-employment drug screening. No agency submissions, please. We do not accept unsolicited resumes from third-party recruiters.