Usher/Ticket Taker (Guest Services Hiring Fair)

Harris Blitzer Sports & Entertainment

Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, leading venue Prudential Center in Newark, N.J., the Delaware Blue Coats, and the Utica Comets. Led by some of the best and brightest minds across a diverse spectrum of industries, HBSE positions itself as one of the most pioneering, innovative global sports and entertainment businesses to date. HBSE also strives to positively impact the local communities in which it operates through the powerful platform of sports. Prudential Center in downtown Newark, N.J. hosts more than 175 concerts, family shows and special events annually and is the fourth-ranked sports and entertainment venue in the U.S. by Pollstar and Billboard. It is home to the New Jersey Devils, a renowned NHL franchise with three Stanley Cup championships and a proud, passionate fan base. The Philadelphia 76ers organization is one of the most storied franchises in American sports, led by some of the best and brightest minds across a diverse spectrum of industries, HBSE positions itself as one of the most pioneering, innovative global sports and entertainment businesses to date. The 76ers have attracted the industry's top leadership talent from the NBA, NFL, NHL, MLB, MLS, UFC and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the sports industry. The 76ers offer a best-in-class workplace culture built on collaboration, growth, and a quest to excel in everything we do.

At HBSE, we engage, represent and reflect diverse voices of employees, players fans and communities. We are dedicated to hiring the best talent that is reflective of where we live, work and play across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.

Position Overview

Join the team that brings Prudential Center to life! Our Guest Service Team provides exemplary customer service to all guests at every event to ensure a safe and world-class environment. Hiring will take place on the spot!

Hourly rate - $18.25/hour

Responsibilities include, but are not limited to the below:

• Greeters responsible for greeting guests properly in various locations of the building, directing them to desired locations, and ensuring proper crowd flow
• Ticket Taker responsible for scanning tickets appropriately upon entry and ensuring that invalid tickets are not permitted into Prudential Center
• Usher responsible for maintaining assigned sections of seats by checking the area before and after an event, only permitting the correct tickets, monitoring crowd behavior, maintaining down aisles and reporting various incidents or needs to the appropriate parties
• Access Control responsible for allowing only valid tickets or credentials into specific areas of the building, not permitting alcohol to leave designated spaces, and scanning tickets and/or providing wristbands or stamps to applicable guests
• Giveaway Staff responsible for distributing programs or other promotional items to guests during ingress, event, or egress
• Fill In Staff/Breakers all usher/ticket takers are expected to fill in any position as needed during any point of the event and will possibly become breakers during events to assist in giving coworkers breaks in various areas and positions around the building

Key job components:

• Provide world-class service to all guests, vendors, and employees at all times
• Anticipate and respond professionally to guests' needs, concerns and questions
• Check assigned areas pre and post event; proactively report and address needs prior to doors opening and follow up to ensure issues are resolved
• Learn all arena policies, procedures, locations, and event specific information provided
• Recognize/check all ticket types and provide guests with friendly, accurate directions
• Monitor assigned sections and surrounding areas to identify issues, report and notify appropriate personnel, and ensure compliance with arena policies, cleanliness, and safety
• Adhere to all Company policies and procedures, including uniform and appearance guidelines
• Communicate effectively, both in writing and verbally
• Work well with others, assist teammates, and perform and complete a variety of duties, often changing from one task to another, without the loss of efficiency or composure within Guest Services guidelines
• As necessary, handle tough, high-pressure situations while remaining calm and professional
• Work may be in steep areas (approx. 60 feet high), in cooler or warmer temperatures; indoors, outside, or right at the doors and involve standing for 4-6 hours
• Complete other duties as assigned by Guest Services supervisors and managers

Qualifications and skills:

• Prefer demonstrated experience with customer service and problem-solving
• Must be over the age of 18 years old.
• Bilingual a plus, especially Spanish.

Availability: Must be available to work 70% of events each month, mandatory events as determined by management, and able to report for the following schedule:

• Available to report by 5pm on weekdays (Monday through Friday);
• Available all day every Saturday and Sunday;
• Ability to work until 12:00am or later per event needs;
• Available to work holidays as needed.

Physical demands: This position requires employees to stand for approximately 4-6 hours, walk stairs, and the ability to lift and/or move up to 25 pounds.

Work environment: This position requires that work be performed from in all concourse, seating bowl, and entrance locations at Prudential Center. Employees will be stationed next to exterior doors during winter months and should dress accordingly. Work may be in steep areas (approx. 60 feet high). The pay range for this position at commencement of employment is expected to be $18.25/hour. Hourly non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. This position will be an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.