Store Operations Manager

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly \"Imagining What’s Possible\"! Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Lakewood, Ohio store located at entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success! Comp & Sweet Position Perks: base salary (up to 60K) plus monthly bonus compensation package. a $50.00 per month cellphone data plan stipend. enrollmentin ourCookie Jardeferred compensation program. excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans. 401K with contribution match. 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave. Enrollment in our Cookie College learning/training platform. free cookies, awesome swag and so much more! Job Duties & Position Focus: Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers. Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team. Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members. Manage and audit inventory to maintain proper controls. Create and execute fun, local marketing drops. Create and drive in-store recognition programs/contests. What we seek: 3+ years of management/leadership experience in a restaurant or retail establishment Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System Familiarity with using commercial convection ovens - a plus ABOUT THE ROLE: As a Bakery Operations Manager at Insomnia Cookies you’re not just managing a bakery. You’re building a team, creating the experience our guests come back for and owning the results of your business. You’re the leader, setting the standard for your team, your guests, your cookies, and your results. You’ll hire and develop great people, create an environment where they can thrive, deliver an exceptional guest experience, and drive the sales and operational results your bakery is expected to achieve. This is a hands-on leadership role. You’ll be actively engaged in the day-to-day operation, know your business, understand what drives performance, and take action to hit your sales targets and improve results. That means coaching and developing your team, leading through busy late-night rushes, connecting with guests, and finding new ways to grow your business. If you love developing people, driving results, delivering great experiences, and making things happen in a fast-paced environment, you’ll fit right in. And as Insomnia grows, you’ll have plenty of opportunity to grow with us. WHAT YOU’LL DO: Operational Execution Own the day-to-day operation of your bakery, ensuring every shift is staffed, prepared, and set up for success. Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution. Own scheduling and labor execution, balancing the needs of your team with the needs of the business. Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls. Maintain strong operational routines and quickly address gaps when standards aren’t being met. Guest Experience Bring our Always Warm promise to life, #J-18808-Ljbffr Insomniacookies