Sr Manager, Quality Management

General Summary

Responsible and accountable for developing, implementing, and managing dedicated Quality Management Systems including leading, supporting, developing, and managing people to achieve the business objectives in all performance areas.

Essential Functions

Manage the Quality Management and Continuous Improvement program. Identify opportunities to optimize and improve processes to ensure delivery of the highest quality products to our internal and external customers

Develop and Manage Annual Quality Management/Quality Improvement plan to address overall quality of service


Manage development, implementation and review of quality improvement activities that includes, but not limited to: Voice of the Customer incident reports, Product Quality and Safety, Risk Management, and Vendor Quality


Responsible for the Quality Management Systems and Processes, including governance requirements, QMS software maintenance, and reporting


Develop, implement, and operationalize Quality Management Systems, which includes, but is not limited to developing robust Gaps in product and vendor quality, trend analysis and root cause corrective action


Monitor performance of direct reports and matrixed reports; provide prompt and objective coaching and counseling; develop individual Goals and conduct performance reviews.

Participate in the interviewing and hiring process for open positions within the unit to ensure most qualified candidates are selected

Manage overall operational budget and staffing needs to meet business and financial performance objectives

Job Specifications

Typically has the following skills or abilities:

Bachelor's degree in related field or equivalent experience; Minimum of 1 additional year of experience related to functional area.

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports

Minimum of 3 years in the manufacturing operations environment with direct experience in Quality Management, Engineering or Vendor Quality


Ability to understand optical and eyewear opportunities and the impact it has on KPIs and metrics.


Experience in developing and implementing new quality management system


Proven ability to work in partnership with other managers to accomplish objectives

Demonstrated results in leading initiatives that increased savings and improved service quality or increased customer retention

Manage complex division projects where independent action, high degree of initiative and coordination across departments is required

Proven analytical, problem solving, presentation and negotiation skills

Skilled motivator with strong leadership skills who can increase employee engagement


Strong interpersonal skills and written and verbal communication skills

Ability to effectively manage multiple, simultaneous tasks, problems, and projects

Willingness to travel and be on short term implementation projects

Highly skilled in root cause and corrective action analysis


Working Conditions

The working environment is generally favorable, lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.