Social Worker MSW - Volunteer Coordinator

Overview Support Families. Empower Volunteers. Transform Care. We're looking for a Hospice Social Worker (MSW) - Volunteer Coordinator to join our compassionate team. You'll play a dual role: supporting the emotional and psychosocial needs of patients and families, while leading the volunteer program to ensure timely, personalized service. This role reports directly to the Executive Director or Administrator and offers the opportunity to make a difference both at the bedside and behind the scenes. As a Hospice Social Worker (MSW) - Volunteer Coordinator, You Will: Perform psychosocial assessments, case management, education, and follow-up for hospice patients and families Provide counseling, support, and crisis intervention to individuals and families navigating end-of-life issues Address long-term care planning, advanced directives, and cultural/spiritual dynamics Monitor and ensure a safe home environment for patients Advocate for volunteer services and oversee the coordination and supervision of all volunteer activities Assess requests for volunteer assistance and assign volunteers accordingly Conduct volunteer training, maintain personnel files, and monitor visit documentation and compliance Serve as the liaison between volunteers and the clinical care team About You Qualifications - What You'll Bring: Master's degree in Social Work from a CSWE-accredited institution Licensure as required by the state in which the hospice is located At least one year of experience in a healthcare and/or hospice setting (three to five years preferred) Deep understanding of the psychosocial dynamics of illness, loss, and death Compassionate and tactful when supporting patients and families facing terminal illness Ability to provide education, resources, and emotional support during times of high stress Comfortable supervising others and coordinating multi-person teams (volunteer or clinical) Organized and able to manage documentation, compliance, and volunteer engagement processes Preferred Experience (Not required): Hospice-specific experience as a Medical Social Worker Experience leading or developing volunteer programs Familiarity with EMR documentation systems and CMS regulations Previous work supporting interdisciplinary teams or case management Cultural competency in supporting diverse populations at end-of-life We Offer Benefits for All Hospice Associates (Full-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Our Company At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated. #J-18808-Ljbffr Gentiva