Office Manager

Staff and Administrative & Professional Faculty Applicants: Contact Human Resources at: View phone number on click.appcast.io View email address on click.appcast.io Teaching and Research Faculty Applicants: Contact Academic Affairs at: View email address on click.appcast.io Office Manager Please see Special Instructions for more details. n/a Position Information Role Title Role Title Admin and Office Spec III Role Code Role Code 19013 Pay Band Pay Band 03 Working Title Working Title Office Manager Position Number Position Number 00891A Department Department CTR ORIENTATION RETENTION & EXPLOR Location Location Norfolk, VA Type of Position Type of Position Classified Type of Job Type of Job Full Time EEO Category EEO Category F Administrative Support (Clerical & Sales) Job Description This position is responsible for managing office operations of the Center for Orientation, Retention, and Exploration to ensure efficient functioning of the department by ensuring that students are screened appropriately for appointments, informed on the new student experience, and directed to retention initiatives. This includes monitoring and reconciling the departmental budget, training and evaluating student and hourly support staff, ensuring accurate reporting of the department’s caseload and maintenance of student records, and providing administrative support to the director. Given the nature of the positions in Student Enrollment, Engagement and Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.). Type of Recruitment Knowledge, skills and abilities Considerable knowledge of effective customer service and problem resolution techniques. Working knowledge of computer software and information systems such as Microsoft Office and Banner or related programs. Working knowledge of budgeting principles. Effective oral and written communication skills. Demonstrated effective organizational and time management skills in dealing with multiple clerical and logistical activities. Demonstrated excellent interpersonal skills. Demonstrated ability to work well with diverse groups of people. Demonstrated ability to work independently and prioritize work. Demonstrated ability to interpret and follow established policies and procedures. Demonstrated ability to use sound judgment to make appropriate decisions. Demonstrated ability to produce reports and manipulate data. Demonstrated ability to lead and direct the work of others. Special licenses, registration or certification None Education or training N/A Level and type of experience Considerable experience providing administrative or clerical support in a professional office setting. Some experience monitoring and reconciling budgets. Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) Some knowledge of relevant University and Commonwealth of Virginia policies and procedures. Some experience in a university setting. Some experience utilizing Banner. Some Experience supervising staff. Conditions of Employment This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated. Annual Salary/Hourly Rate Annual Salary/Hourly Rate Salary commensurate with education and experience Job Requisition Number Job Requisition Number S03387 Job Open To Job Open To General Public Open Date Open Date 07/23/2026 Close Date Open Until Filled Yes Special Instructions Summary n/a Criminal Background Check Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page Department Home Page Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at View phone number on click.appcast.io. Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io. Required fields are indicated with an asterisk (*). * Are you a former federal employee who was terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency? Yes - If yes, please upload a copy of your Standard Form (SF-50) No * Do you now, or will you in the future, require sponsorship for an employment visa? Yes No Required Documents Resume Cover Letter/Letter of Application Optional Documents Yellow Layoff Form Blue Layoff Card AHP Letter Standard Form 50 (SF-50) If you have questions: Staff and Administrative & Professional Faculty applicants, please contact the Department of Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. Teaching and Research Faculty applicants, please contact the Office of Academic Affairs at View email address on click.appcast.io. #J-18808-Ljbffr