Customer Service Representative

Health And Wellness Customer Support RepresentativeYou're not just answering questions. You're changing lives, one conversation at a time.In this role, you become the steady, reassuring voice people trust when they're navigating their health journey. You listen deeply. You guide thoughtfully. You help turn uncertainty into clarity and confusion into confidence.Every call, chat, or message is a chance to make a real difference. You'll educate, encourage, and empower people to take meaningful steps toward better nutrition, smarter lifestyle choices, and long-term wellness. You won't just solve problems—you'll help people move forward.There's something powerful about knowing your words matter. About seeing someone feel heard, supported, and capable again. That's the impact you'll create every day.This is your chance to help set a new standard for compassionate, human-centered customer care in the wellness space.If you love helping others thrive—and take pride in doing it with heart and excellence—this is your moment.Role SnapshotPay: $18.50 per hourLocation/Schedule: On-site, Full-TimePurpose: Support customers in achieving their health and wellness goals through education, guidance, and exceptional service.Key ResponsibilitiesAnswer product and service questions across phone, chat, email, mail, and video channels.Educate customers on healthy lifestyle practices including nutrition, exercise, and stress management.Provide encouragement and practical strategies to support sustainable lifestyle change.Collaborate with Senior Health Coaches and direct customers for advanced guidance when appropriate.Place orders and maintain accurate customer records in CRM systems.Resolve complaints efficiently, ensuring full resolution and follow-up.Meet sales goals through thoughtful product recommendations and cross-selling.Document interactions and communicate issues to supervisors or management as needed.Must-Have QualificationsHigh school diploma or equivalent.2+ years customer service experience.2+ years supporting individuals in healthy lifestyle management (nutrition, exercise, wellness).Strong verbal and written communication skills.Ability to remain calm under pressure and solve problems effectively.Proficiency with CRM or customer service software.Preferred QualificationsExperience using health tracking or telehealth platforms.Demonstrated motivational or counseling experience.What We OfferMission-driven work focused on empowering healthier lives.Collaborative and supportive team environment.Opportunities to grow within a wellness-centered organization.Honest Challenge This role requires balancing empathy with efficiency. You'll handle high volumes of interactions while staying patient, focused, and detail-oriented throughout your shift.The pay for this position is $18.50 per hour. Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.This position is benefits-eligible. Mercola provides competitive, affordable, and diverse benefit programs that support your total health – from a healthy body to a healthy mind. These benefits support you and your family in all aspects of life:· Medical, Dental, and Vision coverage· Optional Accident, Hospital Indemnity, and Critical Illness· Employee Assistance Program (EAP)· Employer-paid Life and AD&D Insurance· Optional Supplemental Life and AD&D Insurance· Short- and Long-Term Disability Insurance· Flexible Spending Accounts· Health Savings Accounts· Dayforce Wallet – get paid as you earn· Employee Discount· Retirement Planning (401k with matching contribution)· Pet Insurance· Wellness Program Offerings· Paid Time Off, accrued per pay period based on years of service, starting at 10 days annually.· 9 Paid Holidays per year, including 1 floating holiday.The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.The Company expects to accept applications for this position until November 17, 2026, but encourages interested applicants to apply as soon as possible. We will review this information, and one of our Talent Acquisition professionals will reach out if your background aligns with the position.Our Commitment to Equal Opportunity and InclusionMercola and its affiliates ("Mercola") are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race (including hairstyle and texture), color, religion or belief (or lack thereof) (including religious grooming and dress practices), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. If you need accommodation, please send an email to View email address on click.appcast.io to let us know the nature of your request.Avoid Recruitment ScamsMercola has become aware of fraudulent recruiting activities being conducted by individuals falsely claiming to represent our company using email addresses associated with the @mercolacareers.com domain.Please be advised that Mercola will never ask job applicants to pay fees, purchase equipment, provide banking information, or send money at any stage of the recruiting or hiring process.All legitimate employment opportunities are posted exclusively on our official Careers page, and all recruitment-related email communications from Mercola will come only from authorized company email addresses ending in @mercola.com.If you receive a suspicious email, text message, or other communication claiming to be from Mercola, particularly one using the @mercolacareers.com domain, we encourage you not to respond, click any links, or provide any personal or financial information. If you believe you have been targeted by a recruiting scam, please report the incident to your local law enforcement authorities and, if appropriate, to the platform where the communication originated.