F&B Supervisor - 250 - Full Time (Flexible both AM & PM)

Job Description

Job Description

The Hilton Phoenix Resort at the Peak is looking for a Full Time – F&B Supervisor to join our amazing Team!

** Hours: AM/PM shifts including weekends and holidays **

F&B Supervisor takes part in ensuring that all the daily operations of food and beverage services across both the Resort Restaurant and River Ranch Park run smoothly. This role ensures excellent customer service, maintains quality and safety standards and supports staff management to deliver a seamless and enjoyable dining experience across all outlets. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. If you are outgoing and enjoy the being outdoors and are looking for great benefits, please join our Amazing Team!

**Summary of Benefits**
Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
Flexible Schedules
Career Growth & Development
Insurance Benefit Available for both Full Time and Part Time Team Members
401k Plan and Company Match Program
Vacation Pay / Sick Pay – Full Time and Part Time Team Members
Holiday Pay – Full Time Team Members
Amazing Recognition Programs/Giving Back – Community Outreach
Trip Reduction Program – Resort off a Main Bus Line
Tuition Reimbursement
$2.00 – Team Member Lunch Program
$300 Referral Program

Assist Recreation Manager and Restaurant Managers with all phases of the Hole in the Wall Restaurant and River Ranch Park of food and beverage operations. 

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Maintains inventories of equipment, amenities, chemicals and other supplies to insure the items are in stock and reorders in timely manner.
• Coaches, counsels and disciplines staff, when appropriate, to insure standards are met and assigns staff to additional training when needed.
• Consults with Property Operations regarding projects or general maintenance of public areas.
• Performs line employees job functions as needed under high volume and emergency situations.
• Other duties as assigned by the River Ranch manager, such as implementing procedures and operating plans.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to use point of sale. Ability to lift/carry weight up to 50 pounds. Ability to push/and pull carts of products weighing up to 150 pounds. 

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

  NOTE :

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remain