Senior Collections Analyst

SEIU Local 32BJ

Senior Collections Analyst

Based in New York City, NY

About Us
With 190,000 members, SEIU 32BJ is the largest union representing property service workers in the country. Our members have fought for and achieved high standards for private and public sector property service workers, and we continue to fight for higher standards for thousands of unorganized service workers. 

With a commitment to building power for low-wage workers, 32BJ is engaged in winning strong contracts for members, organizing workers, supporting progressive candidates for elected office and moving a broad policy agenda, including immigrant justice, organizing rights, affordable housing, increasing minimum wages, and expanding access to health care.

The Union has approximately 450 staff in sixteen offices from Boston to Miami. 32BJ SEIU represents over 185,000 property service workers including janitors, security officers, airport workers, and food service employees in 11 states and Washington, DC. 32BJ SEIU’s headquarters are in New York City. 32BJ is an affiliate of SEIU, the Service Employees International Union, which has 2 million members dedicated to raising industry standards and making life better for all working families and communities.

Position Overview
The Collections Analyst is responsible for managing employer receivables, reducing delinquency, and supporting the financial health of the organization through effective collection strategies, account analysis, reconciliations, and employer engagement. This role combines analytical problem-solving, relationship management, and financial analysis to ensure timely payment of union dues and American Dream Fund contributions while maintaining positive employer partnerships. This role reports to the Collection Manager.

Key Responsibilities

• Conduct strategic reviews of accounts receivable trends, payment histories, aging reports, and delinquency patterns to prioritize collection efforts and identify potential risks.
• Make collection calls and send delinquency notices and invoices in a professional manner while maintaining positive employer relationships with excellent customer service
• Resolve billing issues, analyze delinquency trends, and implement collection strategies that improve recovery rates and reduce outstanding receivables.
• Interpret and apply collective bargaining agreement provisions, employer agreements, and organizational policies to ensure accurate billing, collections, and account administration.
• Partner with area leaders, accounting, and other internal stakeholders to identify root causes of delinquency and implement corrective actions.
• Facilitate or support employer meetings on behalf of management.
• Prepare and analyze recurring and ad hoc reports, including revenue trends, delinquency metrics, financial projections, and operational performance indicators in partnership with the Dues Director.
• Manage and complete monthly account reconciliations, ensuring accuracy, investigating variances, and resolving discrepancies in a timely manner.
• Ensure the integrity and performance of various 32BJ systems and databases (quality assurance).
• Provide timely follow-up, collection activity updates, and monthly progress reports to management.
• Collaborate and build positive productive relationships with dues account analysts to support employer account management, resolve collection issues and achieve collection objectives 
• Maintain accurate and detailed records of employer communications, collection activities, dispute resolutions, and payment arrangements.
• Maintain confidentiality of employer financial information and organizational records in accordance with established policies and procedures.
• Escalate high-risk delinquent accounts and recommend appropriate next steps in accordance with organizational policies.
• Research discrepancies in employer reporting, payroll submissions, contribution records, and membership data to ensure accurate account balances.
• Collaborate with management staff to develop and maintain written procedures, process documentation, and training materials related to collections and receivables functions.
• Other duties as assigned by management

QUALIFICATIONS & EXPERIENCE

• Strong verbal and written communication skills.
• Strong analytical, critical thinking, problem-solving, and decision-making skills.
• Knowledge of accounts receivable, collections practices, account reconciliations, and basic accounting principles.
• Experience working with large datasets
• Ability to work independently, demonstrate accountability, and adapt to a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Word and Outlook.
• Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis functions.
• Strong organizational skills with the ability to manage competing priorities and meet deadlines.
• Exceptional attention to detail and commitment to accuracy.
• Self-motivated professional who thrives in ambiguous environments, exercises sound judgment, and can develop creative solutions with limited guidance.
• Ability to learn, analyze, and reconcile data across multiple databases, reporting tools, and financial systems.

Preferred Qualifications: 

• 3+ years of collections, accounts receivable, billing, or financial operations experience. 
• Experience analyzing aging reports and account reconciliations. 
• Experience working with employer contributions, labor organizations, union environments, and interpreting collective bargaining agreements, contracts, or contribution agreements.
• Associate or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred; equivalent experience will be considered.

COMPENSATION & BENEFITS
The salary for range for this role is $70k – $80k, based on experience. 32BJ offers a generous benefits package that includes a fully employer-paid medical, dental and vision plan (for full-time employees and their qualified dependents) and retirement benefits, including a defined benefit pension plan and 401K. 32BJ offers paid time off including three weeks’ vacation, eleven holidays, twelve sick days, and, after the first year of service, four personal days. A weekly travel allowance is also provided. The union currently offers a remote work policy of one remote day per week at the discretion of the manager.

APPLICATION
Qualified candidates may kindly send a résume and letter of interest to Human Resources at View email address on unionjobs.com . Please use “ Senior Collections Analyst ” in the subject line of your email. 

32BJ is an inclusive and diverse organization, committed to advocating for social, racial, and economic justice. We promote diversity and strongly encourage applications from people who believe in our mission. We strongly encourage women and people of color to apply.

For more information on 32BJ SEIU, visit seiu32bj.org .

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