Senior IT Business Analyst

Senior IT Business Analyst | KBBO INTERNAL-ONLY | KBBO

The Senior IT Business Analyst serves as a lead analyst for complex digital banking initiatives within the Key Business Banking Online (KBBO) organization. This role influences cross-functional web and mobile product teams by translating business strategy, client needs, regulatory obligations, and technical constraints into clear, actionable delivery requirements. The Senior IT Business Analyst partners with Product Owners, Design, Architecture, Engineering, Quality Assurance, Operations, Risk, Infrastructure and Security, and third-party vendors to deliver secure, reliable, and intuitive capabilities for business banking clients. The role requires strong product-delivery leadership, financial-services domain knowledge, and technical analysis skills across application, integrations, data flows, entitlements, authentication, payments, and customer-facing digital experiences.

Essential Functions

• Lead business analysis for highly complex initiatives spanning multiple applications, delivery teams, vendors, stakeholders, and business processes.
• Partner with Product Owners and business stakeholders to translate strategic priorities and customer needs into epics, features, user stories, acceptance criteria, process flows, and non-functional requirements.
• Lead backlog refinement and story creation; ensure requirements are clear, testable, traceable, appropriately sized, prioritized, and ready for delivery.
• Use industry trends, client feedback, operational data, and product metrics to influence requirements, roadmap decisions, and continuous improvement opportunities.
• Significantly contribute to solution design, customer journey design, and architecture discussions to ensure solutions meet business requirements and provide an optimized web and mobile user experience.
• Analyze applications, service interfaces, system interactions, data mappings, business rules, error handling, workflow dependencies, and upstream/downstream impacts.
• Translate business requirements into technical requirements while considering multiple user types (such as business clients, combined client, admins, sub-users), entitlement models, risk scenarios, operational impacts, and integration constraints.
• Apply Software Development Life Cycle (SDLC), Agile, Scrum, and iterative delivery practices to the planning and execution of deliverables.
• Partner with Quality Assurance Services (QAS) to define test strategy, support test scenario development, validate requirement coverage, and participate in user acceptance testing and release-readiness decisions.
• Ensure functional and non-functional requirements address applicable information security, privacy, audit, regulatory, fraud, resiliency, accessibility, and risk-management standards.
• Partner effectively with security, risk, compliance, architecture teams to ensure technology portfolio changes adhere to enterprise standards.
• Collaborate with third-party vendors and internal platform teams to clarify requirements, manage dependencies, resolve delivery issues, and validate integrated solutions.
• Analyze customer journeys and end-to-end business processes to identify opportunities to improve usability, operational efficiency, adoption, and client satisfaction.
• Use data, reporting, and operational metrics to support product decisions, prioritize enhancements, investigate issues, and measure delivered outcomes.
• Support production incident investigation, defect triage, root-cause analysis, and remediation by evaluating requirements, business processes, data, integrations, and system behavior.
• Communicate complex business and technical topics clearly to delivery teams, business partners, vendors, and leadership; surface decisions, assumptions, dependencies, issues, and risks early.
• Mentor less-experienced analysts and promote consistent standards for requirements quality, process modeling, and business analysis practices.

Education

Bachelor's degree in Business, Information Technology, Computer Science, Computer Engineering, other related engineering fields; Finance or a related field is plus.

Equivalent combination of education and relevant professional experience accepted.

Work Experience

5+ years of progressive business analysis, product analysis, systems analysis, or related technology-delivery experience required.

2+ years supporting financial services, digital banking, payments, treasury management, or another complex customer-facing technology platform preferred.

Relevant experience serving small and medium-sized business clients or supporting business banking products and services is strongly preferred and considered a significant advantage.

Experience leading analysis for complex initiatives involving multiple systems, stakeholders, and delivery teams required.

Experience supporting web and/or mobile application delivery preferred.

Experience partnering with third-party technology vendors and distributed delivery teams preferred.

Required Skills and Competencies

• Advanced requirements elicitation, analysis, prioritization, validation, documentation, and traceability across functional and non-functional requirements.
• Extensive experience creating epics, features, user stories, acceptance criteria, process flows, use cases, decision tables, and data mappings.
• Extensive experience with Agile, Scrum, backlog refinement, sprint planning, iterative delivery, and release-readiness practices.
• Proficiency using product and delivery tools such as Jira and Confluence for backlog management, requirements documentation, traceability, collaboration, and delivery reporting.
• Strong technical analysis skills, including the ability to analyze APIs, integration patterns, system dependencies, data flows, business rules, and service behavior.
• Strong analytical and problem-solving skills, including root-cause analysis, impact assessment, option analysis, and data-informed decision support.
• Ability to understand and evaluate customer journeys, digital usability, accessibility, operational processes, and end to-end service experiences.
• Working knowledge of application security, privacy, risk management, audit, resiliency, fraud controls, and technology control principles in a regulated environment.
• Ability to influence decisions across business and technology organizations without relying on direct authority.
• Excellent written and verbal communication skills, including the ability to tailor detail for engineering teams, business partners, vendors, and senior leaders.
• Demonstrated ability to manage ambiguity, competing priorities, cross-team dependencies, and complex delivery risks while maintaining attention to detail.
• Ability to mentor peers and establish practical, repeatable business-analysis standards.

Preferred Domain and Technical Knowledge

Digital banking, business banking, commercial banking, treasury management, payments, or financial-services product experience.

Knowledge of payments and money movement, including Wire, Automated Clearing House (ACH) and person-to person or business payment capabilities.

Knowledge of customer onboarding, account services, user administration, entitlements, authentication, authorization, fraud prevention, and payment controls.

Experience interpreting API specifications and collaborating with architects and engineers on integration design and solution impacts.

Core Competencies All KeyBank employees are expected to demonstrate KeyBank values and abide by the KeyBank Code of Conduct.

Work Location Category Hybrid (2+ days in office), with flexibility considered based on candidate qualifications and business needs.