Java Production support Engineer

Java Production Support Engineer

At Staffworxs, we don't just connect talent — we power transformation. Headquartered in Frisco, TX, with teams in Bengaluru and Hyderabad, we combine global reach with deep expertise. Our Digital & Data Analytics practice drives growth and innovation for some of the world's top brands, who continue to retain us as their trusted partner. If you're ready to make an impact, you're in the right place.

Job Title: Java Production Support Engineer

Location: Atlanta, GA 30354 (Hybrid)

Duration: Long-Term Contract

Onsite interview mandate

Job Description:

Job Summary:

Candidate should have strong experience in enterprise Java applications, middleware, messaging technologies, Linux, and production support. The role involves monitoring mission-critical airline communication systems, troubleshooting production issues, and ensuring high availability of uplink and downlink messages. Key Responsibilities:

• Support and maintain the SITA AIRCOM platform in production and non-production environments.
• Monitor AIRCOM services, message queues, and system health.
• Troubleshoot and resolve production incidents related to aircraft communications.
• Support ACARS message processing, routing, and delivery.
• Investigate message failures and perform root cause analysis.
• Deploy application releases and patches using established change management procedures.
• Work with airline operations, infrastructure, network, and development teams to resolve issues.
• Monitor JBoss EAP application servers and perform troubleshooting.
• Analyze application logs, thread dumps, and performance issues.
• Perform SQL queries for troubleshooting and data validation.
• Maintain operational documentation and standard operating procedures.
• Participate in on-call production support rotation.

Required Skills:

Aviation: Understanding of airline operations ACARS messaging Flight Operations concepts OOOI messages Flight plans and operational messaging Technical: Java JBoss EAP IBM MQ REST and SOAP Web Services XML and JSON Linux/Unix administration Shell scripting SQL (SQL Server) Git Monitoring & Support Dynatrace Grafana ServiceNow VersionOne Networking TCP/IP BATAP/MATIP TLS/SSL DNS Firewalls Preferred Qualifications: Experience supporting SITA AIRCOM products Experience with airline operational systems Red Hat Linux administration Cloud experience (AWS) is a plus Staffworxs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.