Forward Deployed Engineer

Role Description

As a Forward Deployed Engineer at Leena AI, you will embed directly with our most strategic enterprise customers to drive transformational AI adoption in HR, IT, and Operations. You will collaborate closely with customer teams to ship advanced AI applications—AI Colleagues, workflow automations, and enterprise integrations—that solve real-world business problems.

This is not just a spec-writing role. You are in the field, inside the client’s environment, building and deploying production systems that move organizations from manual processes to AI-powered automation at scale.

The Forward Deployed Engineer owns technical delivery end-to-end of our most challenging customers:

• Gather requirements directly from the client.
• Design the integration blueprint.
• Align stakeholders on the approach.
• Build it—writing production code, configuring the platform, and connecting enterprise systems.
• Continue to own the deployment: troubleshooting issues, evolving the implementation as client needs change, and serving as the technical point of contact through the lifetime of the account.
• Work closely with Post-Sales, Product, and Engineering teams to unblock complex problems and feed real-world learnings back into the product.
• Help shape Leena AI's go-to-market motion.
• Operate autonomously, thrive under ambiguity, and represent Leena AI at the highest level in customer environments.

Qualifications

• Platform Mastery: Deep understanding of the Leena AI platform.
• Integration Expertise: Ability to navigate customer APIs and mitigate integration risks.
• Customer Ownership: Consultative approach and ability to build trust with clients.

Requirements

• 8+ years in a customer-facing engineering, professional services, or forward deployed role.
• Proven track record of deploying production-grade software inside enterprise client environments.
• Strong proficiency in Python and comfort writing production-quality code under real-world time constraints.
• Deep experience with REST/SOAP APIs, OAuth 2.0, SAML/SSO, and enterprise integration patterns.
• Hands-on experience with enterprise HR or IT systems: Workday, ServiceNow, SAP, Oracle PeopleSoft, UKG, SuccessFactors, or similar.
• Ability to navigate ambiguous, fast-moving situations and deliver outcomes without perfect requirements.
• Executive presence and confidence leading technical discussions with CIOs, IT Security teams, and senior enterprise stakeholders.
• Experience in a fast-paced startup or high-growth SaaS environment.
• Maintain current knowledge of enterprise AI deployment patterns, LLM capabilities, agentic frameworks, and integration tooling.

Benefits

• Work at the forefront of enterprise AI and automation.
• Be the engineer who builds the integrations that make AI real inside the world’s largest companies.
• Partner with a global team of innovators building industry-defining technology.
• Be part of a dynamic, high-growth company with direct impact on client retention and expansion.
• Competitive compensation, meaningful equity, performance bonus tied to deployment outcomes, and rapid career growth opportunities.