Account Manager

Sardine Agentic Risk Platform Customer Success Manager

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine's platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.

We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. From Home / Beach / Mountain / Cafe / Anywhere!

We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

Remote - US or Canada. From Home / Beach / Mountain / Cafe / Anywhere! We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine. Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers. Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally. Speak knowledgeably and advise on best practices relating to fraud and compliance. Build, monitor, and communicate KPIs to clients. Provide strategic analysis and critical thinking as we plan long-term expansion. Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's. Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred. Strong presentation skills for both virtual and in-person meetings with various stakeholders. Previous customer-facing experience, preferably with a technical product. Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders. Proficiency in using business intelligence tools. Your analytical skills are second to none; you excel at number crunching and drawing insights. You're capable of translating complex strategies into actionable processes and outcomes. You're a natural at building relationships and collaborating with others. You constantly think about ways to improve processes. You love making customers more efficient as much as we do!

Base pay range of $70,000 - $130,000/ CA$90,000-$160,000 + bonus + equity with tremendous upside potential + Attractive benefits

Generous compensation in cash and equity. Early exercise for all options, including pre-vested. Work from anywhere: Remote-first Culture. Flexible paid time off and Year-end break. Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific. 4% matching in 401k / RRSP - US and Canada specific. MacBook Pro delivered to your door. One-time stipend to set up a home office — desk, chair, screen, etc. Monthly meal stipend. Monthly social meet-up stipend. Annual health and wellness stipend. Annual Learning stipend.