Financial Counselor

Citizens Memorial Hospital (CMH) in Bolivar, MO is hiring a Financial Counselor to care for our patients! CMH is made up of 34 primary and specialty clinics, 6 Long-Term Care facilities and 1 residential care facility. Offering acute care, emergency services, ambulatory care, pharmacies, walk-in clinics, surgeries, addiction recovery, therapies and more, CMH has its community covered!


About the area: Located in the heart of the Ozarks, our main campus in Bolivar has a hometown feel and affordable housing options of rentals or apartments. Enjoy a movie, a round of golf or a college game with family or friends and grab a coffee or meal from an array of shops and restaurants! Springfield is only 40 minutes away with Battlefield Mall, Big Shots golf, Wonders of Wildlife, Urban Air and many other family attractions and restaurants to visit. Only an hour away is Branson that includes many shows to see, Silver Dollar City and shopping!

About the department: Our team helps patients understand how their insurance works, their patient portion and the options available to help relieve the financial stress of the payment of that responsibility.


A typical day includes:

• Performing financial clearance functions for patients/residents and clients of CMH
• Offering education and options to reduce their financial harm and stress, including but not limited to, explanation of insurance benefits, screening for Medicaid and assistance with applications
• Explanation of and assistance with financial assistance
• RHC sliding fee program and payment plans
• Follow-up of accounts placed with vendors for assistance
• Maintains Financial Assistance and RHC Sliding Fee Assistance processing and follow-up
• Collaborates with other team members, vendors and other departments to obtain the best financial outcomes for all involved
• Behaves in a manner consistent with the mission and objectives of CMH and performs other duties as requested.

Job Requirements:

• Education: High School Diploma
• Experience: Customer Service
• Skills: Time management, Communication Calculation skills
• Licensure/Certification: Certified Application Counselor Certification within 3 months of hire
• Physical: Ability to stand for 50% of the day and work on a computer for the remaining 50%

The position is Full Time, Days 7:30a.m- 4:00p.m M-F

Benefits include:

• Competitive wages
• Annual merit increases
• No cost health insurance option for employee
• Full suite of insurance benefits available for employee and family
• Early access to pay with on-demand PayActiv Program
• Employee Assistance Program
• Paid time off
• Increased Company Matched Retirement Plan
• Company paid long term disability plan

Connect with us! See yourself at CMH and join in the fun:

For more information about this opportunity, please contact Kaylie Sappington at View phone number on click.appcast.io or by email at View email address on click.appcast.io.