Technical Support Specialist

Technical Support TechnicianThe Support Team provides Technical support to over 2000 end users nationally for Shamrock Foods Company. This position will help support a 24/7 work environment. The associate’s responsibility is to use critical thinking skills to triage service requests in addition to ensuring outages are prioritized over non-critical issues. The Technician must systematically direct efforts, assist and manage outages amongst application teams to provide an efficient and swift resolution. The associate will also be expected to have outstanding communication skills, relaying information to end users while guiding and organizing the response team to resolve the issue.Essential Duties:Answer, record, solve and track requests from usersHelp support and administrate proprietary Shamrock Foods applicationsWindows OS and Microsoft system supportEvaluate, isolate and resolve hardware/software issuesMaintain user access to Shamrock Foods Enterprise Network and applicationsEffectively communicate processes, procedure, and time sensitive/critical technical information to all Shamrock Foods associatesManage incidents and outages by directing resources to work through the outage issues to resolutionUnderstand and follow time sensitive escalation proceduresKnow how and when to fail over from one system to another in an emergencyKnow when and when not to reboot a critical system or applicationInvestigate problems and perform root cause analysisProvide assistance to IS support teams and actively seek IS projectsPerform daily operations tasks (system checks, scheduled reboots, reports, etc.)Schedule, run and monitor critical system backupsRegular and reliable attendanceQualifications:Working knowledge of computers, servers, networks, and software (DOS, Windows, Outlook, Microsoft Office, etc.)Critical thinking and problem solving skillsHigh School diploma or GEDA degree in computer science or related field is preferredEffectively interact with all levels of individuals and possess strong written and verbal communications skillsMust be able to work from a remote site with little supervisionCapable of typing at least 35 WPMMust be willing to work the demands of the department which are subject to swing and overnight shifts, weekends and holidaysCorporate Summary: At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends."Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.