Team Lead Administrative Services

Team Lead, Administrative Services

The Team Lead, Administrative Services is responsible for supervising and supporting a team of administrative professionals to ensure efficient office operations. This role coordinates daily workflows, improves administrative processes, and serves as a central point of communication across departments.

Your Impact

• Ensure all incoming services tasks (as assigned to group) are accurately assigned and completed in a timely manner.
• Mentor and train team on various service-level tasks and activities, as needed. Assist internal team and the universities for adding students, deleting students, making any status changes, etc.
• Assist internal team and the students regarding waivers, eligibility and enrollment questions, changes, support e-mails, refunds, etc. Group service ticket queue monitoring, tracking and completing (tickets within queue).
• Emergency adds of students who were left off original file, not been sent to us yet, etc.
• Assist the carriers and TPA's with questions, such as dates and coverage periods.
• Reconciling of Invoices and Discrepancy reports. Assist accountant with monthly payments that are sent to carriers and schools.
• Assist with daily deposits. Work on pending records.
• Maintain a good working relationship with schools and students alike. Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

Successful Candidate Will Have

• Associate's or Bachelor's degree in Business Administration, Office Management, or related field.
• 3+ years of administrative or office management experience, including 1+ year in a lead or supervisory role.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and common office systems.
• Ability to prioritize tasks in a fast-paced environment with attention to detail.